The staff was friendly. We arrived early and was able to check in early due to it being opening day. I booked the wrong room, the staff changed my room with no problem. The rooms was clean, comfortable and up dated. We told the housekeeper not to clean out room due to our personal stuff being all over the room. She offered us extra towels and ect in the hallway. The rooms was equipped with a working, refrigerator, safe, iron & ironing board, and blow dryer. The shower was updated, water pressure was great and the water was hot. Everything we needed was in walking distance. *we went to a basketball game court side seats, tower city and Buffalo Wild Wings the first night. Our car stayed in valet parking the first night. We went shipping, to fun n stuff (25min), edgewater park (8min) and to take pictures by the Cleveland sign right off of the highway (6min) and ate at the Shake Shack *great burgers so/so fries (walking distance). There was so much more for us to do, but our stay was only 2 nights. All in all we had a great time. The staff explained to me the rewards program and helped me sign up. I would definitely stay here again.