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The Ritz-Carlton, Cleveland

Photo gallery for The Ritz-Carlton, Cleveland

Primary image
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of The Ritz-Carlton, Cleveland

The Ritz-Carlton, Cleveland

5.0 star property

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
Map
1515 West Third Street, Cleveland, OH, 44113

Explore the area

  • Popular LocationRocket Mortgage FieldHouse7 min walk
  • Popular LocationProgressive Field10 min walk
  • Popular LocationFirstEnergy Stadium15 min walk
  • AirportCleveland, OH (CLE-Hopkins Intl.)15 min drive

Choose dates to view prices

About this area

Cleveland

Located in Downtown Cleveland neighborhood, The Ritz-Carlton, Cleveland is connected to a shopping center. Rock and Roll Hall of Fame and Cleveland Police Museum are cultural highlights, and some of the area's attractions include Cleveland Arcade and Great Lakes Science Center. Looking to enjoy an event or a game? See what's going on at Progressive Field or FirstEnergy Stadium. Spend some time exploring the area's activities, including golfing. Guests love the hotel's location for the sightseeing.
Visit our Cleveland travel guideOpens in a new window
Map

What's nearby

  • Tower City Center - 2 min walk
  • Terminal Tower - 6 min walk
  • Rocket Mortgage FieldHouse - 7 min walk
  • Progressive Field - 10 min walk
  • FirstEnergy Stadium - 15 min walk

Getting around

  • Tower City-Public Square Station - 1 min walk
  • Cleveland Station - 9 min drive
  • Cleveland Hopkins International Airport (CLE) - 15 min drive

Restaurants

  • Taza Lebanese Grill - 5 min walk
  • Johnny's Downtown - 5 min walk
  • Johnny's Little Bar - 5 min walk
  • The Nauti Mermaid - 5 min walk
  • Bar Louie - 6 min walk

About this property

The Ritz-Carlton, Cleveland

5-star luxury hotel connected to a shopping center in Downtown Cleveland
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Additionally, valet parking, coffee/tea in a common area, and 24-hour room service are onsite.
The Ritz-Carlton, Cleveland offers 206 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. LED televisions come with premium satellite channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Languages

Arabic, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)

Parking and transportation

  • Valet parking on site (USD 40 per night; includes in/out privileges)
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–11 AM: USD 16-18 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Family friendly

  • Free cribs/infant beds
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms - 11

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan
  • Free cribs/infant beds
  • Heating
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable/satellite channels
  • iPod dock
  • LED TV
  • Netflix
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 4 PM - midnight

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
2 per room (up to 50 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 16 and USD 18 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cleveland Ritz-Carlton
Ritz-Carlton Cleveland
Ritz-Carlton Hotel Cleveland
Ritz-Carlton Cleveland Hotel
Cleveland Ritz Carlton
The Ritz-Carlton Cleveland Hotel Cleveland
The Ritz-Carlton, Cleveland Ohio
Ritz Cleveland
The Ritz Carlton, Cleveland
The Ritz-Carlton, Cleveland Hotel
The Ritz-Carlton, Cleveland Cleveland
The Ritz-Carlton, Cleveland Hotel Cleveland

Frequently asked questions

Is The Ritz-Carlton, Cleveland pet-friendly?

Yes, this hotel allows pets (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 125 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Ritz-Carlton, Cleveland?

As of Aug 17, 2022, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Cleveland on Sep 5, 2022 start from $436.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Ritz-Carlton, Cleveland?

Valet parking is available for USD 40 per night.

What time is check-in at The Ritz-Carlton, Cleveland?

Check-in is from 4 PM - midnight. After-hours check-in is not available.

What time is check-out at The Ritz-Carlton, Cleveland?

Check-out is at noon.

Where is The Ritz-Carlton, Cleveland located?

Located in Downtown Cleveland, this luxury hotel is within a 15-minute walk of Tower City Center, Progressive Field, and FirstEnergy Stadium. Rocket Mortgage FieldHouse and Rock and Roll Hall of Fame are also within 2 mi (3 km). Tower City-Public Square Station is only a 2-minute walk and Cleveland Station is 24 minutes.

Can I cancel my reservation for free at The Ritz-Carlton, Cleveland and receive a full refund?

Yes, The Ritz-Carlton, Cleveland offers free cancellation on select room rates, because flexibility matters! Please refer to The Ritz-Carlton, Cleveland cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 157 out of 247 reviews
5 - Excellent 64%
Rating 4 - Good. 55 out of 247 reviews
4 - Good 22%
Rating 3 - Okay. 19 out of 247 reviews
3 - Okay 8%
Rating 2 - Poor. 9 out of 247 reviews
2 - Poor 4%
Rating 1 - Terrible. 7 out of 247 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place
Stayed 1 night in Aug 2022

4/5 Good

Traveled with family and small children, Traveled with partner
Liked: Staff & service, amenities
The staff and food were lovely. Everyone was pleasant and willing to help with whatever was needed. The one downfall was when I called ahead for cribs. I did not receive them upon arrival, so I again asked the gentleman who helped bring up our bags about cribs. I heard nothing back during our stay. The room was disappointing given multiple very visible stains and even a bleached area on the bench at the end of the bed. The drapes, which were automatic, were broken and didn’t close. The staff was quite responsive to have them fixed that day. As mentioned above, the food was delicious, though quite expensive ($70 for breakfast for two adults and two kids). There were limited options for vegetarians (one item for dinner), though meat-eaters have quite a few options. Overall, it was a nice stay, though a bit disappointing for what I expected from the Ritz.
Stayed 4 nights in Jun 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After two other reservations canceling last minute or without notice, the The Ritz welcomed us with own arms. From the moment we walked in, til the moment we left staff went above and beyond to make our stay exceptional
Stayed 1 night in Apr 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at in Cleveland
Stayed 1 night in Mar 2022

5/5 Excellent

Stayed 2 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely nice and helpful and made you feel very welcome.
Stayed 1 night in Dec 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2021

2/5 Poor

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
NOTHING available in the room - no ice bucket, no options in a mini bar. For a Ritz, this is below par. The bar closed at 10pm on a night you were full with customers after a rock concert. The pillows smelled like rotten socks. Very disappointed.
Stayed 1 night in Nov 2021