Commando Paintball Tours

It was our anniversary and they went above and beyond to make it special

Excellent service, gold lounge and comfortable beds!

The hotel building is stunning . Staff are absolutely wonderful but manager was difficult to deal with. Perfect walkable location. Room amenities were ok not but not as nice as Fairmont Banff. The gold room curtains were not aesthetically pleasing. Standard rooms were on par with Gold. Very slow and ultimately faulty check-in due to broken IT system. I had booked for 5 nights in a standard room through Expedia. During checks in , I asked if a gold room was available for a paid upgrade. I was told a gold room was available for 3 nights only but they had some IT issues after a long wait they said it was available for all 5 nights and asked me to go to Gold desk to check in - which I did. However , on the 3rd day I had many calls when I was in a conference asking why I had not checked out and ultimately that they had sent a staff to pack my belongings and keep them at the concierge which was quite shocking . I had to go back to original room to make sure nothing had been left behind and go through my staff to make sure nothing was lost . I had planned to do some site seeing which I had to cancel due to this matter. I found dealing with David difficult as he kept asking the name and appearance of staff who did the check-in. All other staff were absolutely wonderful. I personally believe the issue arose from their broken IT system rather than staff.