“We were not told that there will be no cards to the room and that we would have to use our phone, which required downloading of their person App. The room had mold smell, which was not safe for our health. It took 2 hours to resolve and we were given a room (after told that there are no rooms) that was sub-par by far and had insufficient air conditioning (slept in 29 C, completely sweating all night). Overall, this is the worst hotel experience I have ever had.”