Ratings based on 409 Verified Reviews

3.8 out of 5
68% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from U.P, Michigan

Looks can be decieving

Posted Jun 20, 2017
Pros: John, our check-in agent was amazing! Very customer service oriented. Also, our king sized bed was extremely comfortable.
Cons: Concierge service was not knowledgeable. Food and drink pricing is high.. Front desk agent Marie--terrible, rude, argumentative.
Location: There is plenty to do if you are willing to drive. Salem and Peabody area is wonderful. Boston is great. Roccos pizza in danvers is awesome!
Check-in was wonderful. Given a room on a floor with no elevator access, highly inconveinient. A labyrinth of winding hallways just to go anywhere from our room. Room was very clean, but the two beds for the kids were very small, toddler sized with very uncomfortable hard mattresses. Hard for my teenager to sleep on. Only one pillow per bed for them and no blanket on one. Hotel pricing on food and drink is outrageous. When we asked about finding a place to buy a drink we were told it was against hotel policy to bring in anything and that we would have to hide it. When we asked for directions, we were told to use our smartphones (we do not own one) or we would get lost. Coffee maker in the room was functionally spotty. Pool area was nice, but usually crowded, and located kind of far away. Did not use the waterpark. Check-out was horrible and the front desk agent was rude and ready to argue over a simple question. Nothing is within walking distance here. No security at entrances or exits, not even a room key to get back in. I get more for less at other hotels, wouldn't stay here again.
1 out of 5
by A verified traveler

Misleading advertisement for water park.

Posted Apr 12, 2017
I booked this hotel specifically for the water park. Upon arrival, I found out the water park was closed mon- Wed...not advertised on the web site...furthermore, I was told that because I booked though expedia, I would not be eligible to use the water park! Also, the pizza was expensive and terrible! My family did not even touch the 2nd box.. No apolagy or compensation was offered!
5 out of 5
Recommended
for Everyone
by A verified traveler from hudson, ny

awesome hotel

Posted Mar 24, 2017
i can says it has been so far my best experience in a hotel every one is nice and the facility are clean
5 out of 5
by martha

Exceptional

Posted Feb 27, 2017 on Hotels
This Hotel was excellent family friendly, location is far but everything is close. Amazing experience would go again.
5 out of 5
by A verified traveler

Mini family vacation

Posted Feb 24, 2017 on Hotels
Love the family room setup, wish other hotels had it. Kids had own space and tv. Loved the pool and waterpark wore out the kids. We didn't leave the hotel for the two nights we were there. Room service was fast, would love more healthy food options, breakfast was convenient too. We would go back, kids loved it.
5 out of 5
by Aimee

This traveler left a rating score only Posted Feb 20, 2017 on Hotels
3 out of 5
by A verified traveler

Convenient for cocokeys

Posted Feb 13, 2017 on Hotels
I was disappointed in the family room we had, while clean, it smelled weird/dusty, and it was located on the ground floor with very little natural light. It felt like we were in a basement. I asked for another room and was told nothing else was available. The only good side of the hotel is the access to cocokeys.
5 out of 5
by todd

This traveler left a rating score only Posted Feb 13, 2017 on Hotels
5 out of 5
by Joshua

Great stay

Posted Feb 13, 2017 on Hotels
This hotel is everything.We had a family suite i loved how they had the kids area it's like they had there own space and the kids also had their own t.v.The hotel was nice and clean and also had a balcony.The staff was very friendly.My daughter loved the hotel.
2 out of 5
by A verified traveler

Posted Feb 11, 2017
Pros: not much
Cons: complementry breakfast, coffee.
We chose a room that slept 5. but it only had room for 4. The 6 year old had to sleep w/ mom and dad. we all woke up exhausted. no coffee or breakfast in the morning. not good.