Dean Smith Center Tours

While the staff didn’t create the problem, their excuses did! Came to property @ 2:40. Front desk, which was (1) person with a laptop😂 Was told check-in was not until 3:00. Came back @ 3:10 and there were an abundance of people in line. At that time the only excuse was that they had a busy day before & the rooms were still being cleaned. I was 4th that was finally checked in, which was at 4:30. The apparent reason for the delay was that the employees that performed the room cleaning were not @ work as US Border Control had been in the Raleigh/Durham area. Tell the truth and not give BS excuses... no one there to clean the rooms! Guests were given a free pass for breakfast the next morning. Came the next morning and there was (1) person in breakfast area working and (3) others guests in the area. Stood @ counter and FINALLY the manager of the hotel came and took our order. We were given our drinks and we proceeded to a table. After 30 minutes I asked where was our food. Deer in headlights response…you ordered what? Explained and after another 10 minutes later received our food which was (2) breakfast sandwiches. Before leaving asked for final bill as I had checked out before breakfast. The breakfast was charged to my bill. Told the front desk that it should have been at no charge & charges were taken off. Cool place, but staff…NOT!

Check in was confusing. Was showed to a room that was not ready. Then shown a room that already had someone in it. Then the 3rd room was on the 4th floor where they were renovating. Room was far enough away from the construction that it was very quiet. Furniture in the room is adquate but outdated. Bathroom had a dirty towel hanging in it. Staff was very friendly. Facility is pet friendly with nice pet area. Breakfast was adequate with variety. Would i stay there again? Probably.

Courteous staff, easy parking, very clean room and facilities!