Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

Featured Image
Indoor pool
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds

Overview of Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

3.0 star property

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
4800 Merle Hay Rd, Urbandale, IA, 50322

Explore the area

  • Popular LocationAdventureland14 min drive
  • Popular LocationJordan Creek Town Center14 min drive
  • AirportDes Moines, IA (DSM-Des Moines Intl.)18 min drive
  • Popular LocationIowa State Fairgrounds19 min drive

Choose dates to view prices

About this area

Urbandale

Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel is located in Urbandale. Outlets of Des Moines and Jordan Creek Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Adventureland. Looking to enjoy an event or a game while in town? See what's happening at Wells Fargo Arena or Buccaneer Arena.

What's nearby

  • Merle Hay Mall - 3 min drive
  • Pioneer Hi-Bred Headquarters - 5 min drive
  • Adventureland - 14 min drive
  • Jordan Creek Town Center - 14 min drive
  • Iowa State Fairgrounds - 19 min drive

Getting around

  • Des Moines International Airport (DSM) - 18 min drive

Restaurants

  • Castaways Bar & Grill — 3 min walk
  • Perkins — 8 min walk
  • Bandit Burrito — 13 min walk
  • Sonic — 13 min walk
  • Pagliai's Pizza — 13 min walk

About this property

Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

3-star hotel near Merle Hay Mall
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a bar/lounge, a business center, and conference space. All 198 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences like refrigerators and microwaves. Guests will also find room service, coffee makers, and pillow menus.
Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel offers 198 accommodations with safes and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Urbandale hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour roundtrip airport shuttle
  • Free area shuttle up to 2 mi

Food and drink

  • Buffet breakfast available for a fee weekends 6:30 AM–10:30 AM: USD 8 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (15000 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 37-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per stay
Up to 50 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 8 per person (approximately)
  • Pet fee: USD 20 per pet, per stay
  • Refrigerator fee: USD 7 per night
  • In-room microwave fee: USD 7 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Hotel Moines Northwest
Holiday Inn Moines Northwest
Holiday Inn Hotel Moines Northwest Urbandale
Holiday Inn Moines Northwest Urbandale
Holiday Inn Hotel Suites Des Moines Northwest

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 251 out of 651 reviews
5 - Excellent 39%
Rating 4 - Good. 226 out of 651 reviews
4 - Good 35%
Rating 3 - Okay. 92 out of 651 reviews
3 - Okay 14%
Rating 2 - Poor. 54 out of 651 reviews
2 - Poor 8%
Rating 1 - Terrible. 28 out of 651 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

2/5 Poor

Business traveler
Disliked: Amenities
Rooms need to be updated
Stayed 1 night in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service
Staff very friendly!
Stayed 1 night in Dec 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay
Stayed 1 night in Dec 2021

3/5 Okay

Liked: Cleanliness, staff & service, amenities
bathtub might need to be treated, it was slippery. room 302
Stayed 1 night in Nov 2021