4/10 Poor
Kara
Traveled with partner
Jul 21, 2024
Disliked: Cleanliness, staff & service
Our room was filthy. This location did not live up to the brand standards and was a stark contrast to the same brand in other parts of the Des Moines area.
It appeared someone had a food fight a couple weeks ago and let everything dry. We had to wipe down all the doors to remove the crusted on whatever it was. When we told them we cleaned all of that they simply thanked us. The tub drain was full of someone’s hair and the tub was dirty. The couch was frayed and made horrible noises when you sat down. It had so many stains we literally covered it with a bath towel before sitting on it and tried not to use the arm rests.
The hotel is non smoking but used to have smoking and we ended up in a previously smoking room. When asked about the smell, the staff insisted everything in the room had been replaced when they converted to non smoking. We had pictures of cigarette burns in the carpet, on the chair, and on the actual tub but that did not seem to convince them it had been smoked in.
Kara
Stayed 3 nights in Jul 2024