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“早餐豐富， 職員服務好。免費機場接送服務周到， 負責， 方便”

“We had a pleasant stay. Rio Serrano +spa hotel has provided a very luxurious experience during our stay. Staff are friendly and nice. ”

“酒店位置很好，房間整潔，酒店職員態度很友善，尤其是接待處職員Leslie , 十分友善，介紹很多聖地牙哥的旅遊資訊給我，我有問題時也很熱心幫助我。”

“A Banheira externa do Domo estava com temperatura ótima, bem quente, mas era pouco anatomica, o colchão era muito duro, as piscina não abriram no horário previsto. Os funcionários foram formidáveis , pessoas maravilhosas! O cafe da manhã era basico mas gostoso! O Hotel dispõe de ótimas trilhas, lugar fabuloso,natureza pura , agradável e de fácil acesso!”

“很喜欢早餐的水果，选择很丰富”

“服務人員很親切，早餐還不錯，房間還蠻乾淨的，有附兩瓶水，整體的感覺蠻好的，還有機場的接駁”

“Excepto que la sábana estaba un poco sucia, todo lo demás estaba bien. Me encontré con una habitación con un inodoro con mal olor y la recepción rápidamente me ayudó a cambiar de habitación.”

“Overall, it is a very nice hotel. Like apartment, you have kitchen, bathroom, living room and so on. Not so many choices but good breakfast. It’s not safe in Calama, so it’s a good idea to choose a hotel like this with gate and security. ”

“We booked Grey III navigation from Refugio Grey back to Hotel Lago Grey. However, the ferry was cancelled without any notice. We need to purchase an expensive WiFi package in Refugio Grey in order to WhatsApp the hotel for the information. The sudden cancellation of the ferry without any early notice made so much trouble that we needed to rush back to Refugio Paine Grande for another ferry to Pudeto then caught the shuttle of hotel. From Refugio Grey to Paine Grande, it was a 11km hike! Such……

“住宿的那一晚有個婚禮很吵一直到半夜3am都有重金屬打擊樂的聲音吵得睡不著覺， 酒店沒有提前告知， 事後反應了也沒有什麼回應， 感覺很不好。 除此之外， 工作人員還是都很熱情服務的。”

“we stay one night for transit next day, it's good to have airport shuttle for go and back. staff are nice and room is clean. everything is smooth and easy. highly recommend”