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Mandarin Oriental, Santiago

Photo gallery for Mandarin Oriental, Santiago

Exterior
Seasonal outdoor pool, pool umbrellas
Seasonal outdoor pool, pool umbrellas
Seasonal outdoor pool, pool umbrellas
Deluxe Room, 1 King Bed (View) | Premium bedding, minibar, in-room safe, desk

Overview of Mandarin Oriental, Santiago

Mandarin Oriental, Santiago

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Breakfast available
Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025

Explore the area

  • Popular LocationParque Arauco Mall6 min walk
  • Popular LocationKidZania Santiago13 min walk
  • Popular LocationLos Leones Golf Club19 min walk
  • AirportSantiago (SCL-Arturo Merino Benitez)20 min drive

Room options

About this area

Santiago

Mandarin Oriental, Santiago is located in Las Condes, a neighborhood in Santiago, and is next to a golf course. Plaza de Armas and Parque Bicentenario are notable landmarks, and the area's natural beauty can be seen at Sculpture Park and Parque Metropolitano. Traveling with kids? Don't miss KidZania Santiago. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.
Visit our Santiago travel guideOpens in a new window
Map

What's nearby

  • Parque Arauco Mall - 6 min walk
  • KidZania Santiago - 13 min walk
  • Los Leones Golf Club - 19 min walk
  • Clinica Alemana - 4 min drive
  • Bicentennial Park - 6 min drive

Getting around

  • Military Academy Station - 18 min walk
  • Santiago Central Station - 28 min drive
  • Santiago Intl. Airport (SCL) - 20 min drive

Restaurants

  • Tip y Tap - 7 min walk
  • Tanaka - 7 min walk
  • P.F. Chang's - 8 min walk
  • La Perla del Pacifico - 9 min walk
  • Trattoria Rita - 9 min walk

About this property

Mandarin Oriental, Santiago

5-star luxury hotel located in Las Condes
Located close to Parque Arauco Mall and KidZania Santiago, Mandarin Oriental, Santiago provides 18 holes of golf, a poolside bar, and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel featuring a ski shuttle. Enjoy Italian cuisine, garden views, and brunch at the two onsite restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to in-room WiFi (surcharge), with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
Other perks include:
  • A seasonal outdoor pool and a children's pool, with pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), limo/town car service, and an electric car charging station
  • Express check-out, a banquet hall, and multilingual staff
  • Guest reviews say great things about the first-rate property condition
Room features
All 310 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with free toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per night), Wired Internet (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 10 per night)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Limo/town car service
  • Ski shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 30 for adults and USD 15 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Senso
  • Origen
  • Matsuri
  • Atrium

Things to do

  • 18 holes of golf
  • Children's pool
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference center (16738 square feet of space)
  • Meeting rooms - 11

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 80.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: USD 30 for adults and USD 15 for children (approximately)
  • Fee for in-room wireless Internet: USD 10 per night (rates may vary)
  • Fee for in-room wired Internet: USD 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per night (rates may vary)
  • Pet fee: USD 100 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to March
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Does Mandarin Oriental, Santiago have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Mandarin Oriental, Santiago?

As of Feb 1, 2023, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Santiago on Mar 3, 2023 start from $204.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental, Santiago pet-friendly?

Yes, Mandarin Oriental, Santiago allows dogs (limit 1 per room) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 100 per pet, per week. Service animals are exempt from fees.

How much is parking at Mandarin Oriental, Santiago?

Self parking is free at this property.

What time is check-in at Mandarin Oriental, Santiago?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Mandarin Oriental, Santiago?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Mandarin Oriental, Santiago located?

Located near the slopes, this Las Condes hotel is next to a golf course, within a 15-minute walk of Parque Arauco Mall and KidZania Santiago, and close to winter sports such as cross-country skiing. Clinica Alemana and Costanera Center are also within 3 mi (5 km). Military Academy Station is 18 minutes by foot and Alcantara Station is 20 minutes.

Can I cancel my reservation for free at Mandarin Oriental, Santiago and receive a full refund?

Yes, Mandarin Oriental, Santiago offers free cancellation on select room rates, because flexibility matters! Please refer to Mandarin Oriental, Santiago cancellation policy on our site for more details about any exclusions or requirements.

Mandarin Oriental, Santiago Reviews

Mandarin Oriental, Santiago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 330 out of 514 reviews" "
" "10 - Excellent 64%
Rating 8 - Good. 121 out of 514 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 39 out of 514 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 12 out of 514 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 12 out of 514 reviews" "
" "2 - Terrible 2%

9.2/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

8.8/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Wonderful staff.
Stayed 1 night in Jan 2023

8/10 Good

FERNANDO, NEW YORK

Traveled with partner
Liked: Cleanliness, staff & service, amenities
In general the property is good. Strong suggestion after several stays: the down comforter is too heavy making it too warm to sleep. You should provide a lighter comforter and provide a sheet for those that do not want to use the comforter.
Stayed 7 nights in Jan 2023

8/10 Good

Darren, Redwood City

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is undergoing renovation, which is not explicitly stated in the website, so for now there is no actual spa (and spa services are VERY reduced), some areas are closed off, etc. The pool area is very nice, however the water may be too cold for most guests. Matsuri restaurant is definitely a highlight.

8/10 Good

BARBARA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but quite expensive.
Stayed 1 night in Jan 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property.

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
High tech, modern hotel, very comfortable. Staff good, especially concierge who were super helpful. Lovely pool and garden area. The food in Senso was a bit disappointing, lunch dishes were really small and snack menu was limited. Main restaurant not open Sunday/Monday.

8/10 Good

debera Audrey Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice

10/10 Excellent

Kris

Stayed 1 night in Oct 2022

10/10 Excellent

Josiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and great hotel.
Stayed 3 nights in Sep 2022

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three nights stay
Very friendly and helpful staff, nice and safe location in an upscale neighborhood. Close to good restaurants and shopping malls. Not an ideal place for sightseeing: hotel shuttle to Plazio de Armas is around $20 and to the Airport around $60. It would be much if you use Uber
Stayed 3 nights in Sep 2022