“The room was nice enough as well as the rooftop bar. There were many choices for breakfast. Location was good. They lost stars for me because I was with a large group booking approximately 15 or so rooms during my stay and several a week later. We accidentally double booked and didn't know until check-in. They refused to give us a refund for the extra room (that we didn't use.) I was very disappointed in their customer relations.”
“The room was nice enough as well as the rooftop bar. There were many choices for breakfast. Location was good. They lost stars for me because I was with a large group booking approximately 15 or so rooms during my stay and several a week later. We accidentally double booked and didn't know until check-in. They refused to give us a refund for the extra room (that we didn't use.) I was very disappointed in their customer relations.”
Beth