"The hotel is an old building so we understand the facilities have been improved to update with the modern life. There is a lift but there are about 10 -11 steps up and down before I could move my luggage into the room. There are 4 steps of staircase before I could use the bathroom.
I had an accident on my first night stay 21 May 2026 2:40 a.m., I sprained my right ankle. I could not manage to go to the hospital with only one leg. I was so grateful the staff on duty on 21 May, came and helped me go downstairs with my husband. I must give a big "thank you" to this kind gentleman.
I suggest a wheelchair should be added in your hotel to move those in need. Ramps would also be helpful for visitors moving their luggage in such an old building."
