10/10 Excellent
Natasha
Traveled with partner
Nov 28, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this hotel. From the moment we arrived we were made to feel so welcome by the staff and we felt that the hotel (and the spa in particular) had such a lovely relaxing feel to it. We stayed in one of the Great Pulteney rooms which was very grand and luxurious. The extra touches such as the record player, Dyson appliances and access to a pantry for free snacks and drinks was much appreciated. We slept amazingly! Our only gripe was parking related, as train strikes were announced for the day of our stay and sadly the hotel car park was already full. After spending hours (literally) driving around gridlocked car parks trying to find a space, thankfully a parking space at the hotel became available. I’m not sure what we would have done if it had not become free, as it was impossible to park in the city and we have never experienced anything like this. I’d definitely recommend either getting the train or booking ahead to secure a parking space at the hotel. It’s really worth it to save the stress.