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"The staff was the best, no one in a bad mood and always helpful. The room was taken care of daily. Relaxing and fun at the same time."

"Clean Room, Great STaff, Amazing Pool "

"This was my fourth stay at a Riu resort, they are usually great, this one not so much. The service was definitely not what you usually get at a Riu, most of the time I felt like an interruption. The pools are in need of repairs, as there are tiles missing. I had read in other reviews that the food isn't very good, and that is true. I am not a picky eater whatsoever, and neither are the other 3 guys I traveled with, but we all agreed it wasn't good. I do want to give a mention to the following staff members that provided excellent service: Smith at the reception desk, Noel at the lobby bar, and Sol at the pool bar, they were awesome. You get what you pay for, and I didn't go with high expectations, but in my opinion, it could be much better."

"This property is perfect for a very relaxing vacation spot. We stayed in excellence club and it was worth it for the bar upgrade "

"Ok"

"Rooms were not very clean. 10% of staff were very friendly (Edisa was very helpful) 90% of staff were rude, not paying attention, and discriminating based on race profile (serving better to non-Spanish-speaking people all over the place) Service in restaurants was very badly organized, they ran out of glasses, cups, forks, spoons, and knives very fast and were not replenishing asap. Room next door had guests smoking in their terrace, and their smoke could be smelled from our terrace; not sure if hotel has strict policies about smoking in terraces or other open places. Pools, beach, and night shows were OK."

"The overall resort has everything you could need close to the beach and the pools were very clean the entire week,… it just needs to be updated. The beds were terribly hard and made it hard to get a good night sleep. "

"We would go back and highly recommend our friends. The food is outstanding in the buffet, with beautiful selections. Super clean everywhere including all bathrooms! Highly recommend making reservations at the steak house, order the picañia, you won't regret it. Service is fast and the quality of the neat was outstanding. Staff is very friendly and attentive. The pools are great, drinks are very mild but tasty!! We lucked out with perfect weather so we enjoyed pickleball everyday!!!"

"My wife got food poisoning from the buffet eating seafood that not iced down."