This is not a 4 star hotel!! On arrival the manager acknowledged us and we then waited 15 minutes to be checked in. 4 staff floating around but only the manager was authorised to check us in. After being shown to the room we noted that the cleanliness in the bathroom was very poor, especially the toilet seat. We raised this with the housekeeping staff and the issue was resolved. The hotel has a separate secure entry/exit door for when the bar is closed. On leaving the hotel through this exit we found that the step was covered in vomit. On returning to the room later we found more issues relating to the cleanliness of the room. Hairs in towels, in the bed, dirty cups and blood stained bedding. At this point it was 11pm but we made the decision to inform management as we were not prepared to stay in the room overnight. Please note at this point there no staff onsite after midnight. Everything was reported to the manager, who was apologetic and informed us he was new to the job. He then offered to get us a room in their sister hotel. We accepted and it then took a further 30 mins to get all of our details transferred from one hotel to the next. We finally got into our room at 12.30am.
We parked offsite at the local NCP car park. We have since discovered that the hotel is affiliated with this car park and we could have received a 20% discount on the parking.
