“I checked in early and dropped the luggage off first. The front desk told me that i could come back around 2pm and the room should be ready. I went back around 2:45 and was told the room is not ready. (which is fine, i know the official check in time is 3pm) the lady in the front desk told me she msged the house keeping but the room is just not ready. i asked couple more times when will the room be ready, and they couldn't give me answer and just kept saying that they are still waiting for the……
“My flight to Chicago got diverted because of terrible weather. I messaged the hotel in advance to cancel the first night and asked for a refund/discount. No one replied. When I checked in I explained again and all I got was 'hotel policy'. I had been in similar situations before with other holiday inn(in Japan) and they refunded me. Hotel policy or not, I did not stay in your room for one night. Charging me USD180 for nothing is not the best hotel service. I rarely gave bad reviews but this was……