First - the positives. The location was great - near alot of shops, food, and train station. Though we were given a number that was out of service, check in was smooth and we received alot of information to make our stay worthwhile in the city. However, this was not a comfortable stay for us. Overall we were not happy with our stay and would NOT recommend it to others. First, we were cold and not given the remote for the individual heating in the rooms even after asking. Second, the beds were incredibly uncomfortable. Bunk bed was squeaky and all the mattresses felt like you were sleeping on rocks, no exaggeration. The place was too small for 5 adults and would be better for a couple with 2 kids maybe. The couch was also dirty. Overall we enjoyed our time in Florence but wish our accommodation could have been better. We will NOT be back to this apartment.