We travel often and typically stay in the Bonvoy group as I’m an elite Ambassador level and we stay in luxury collection, Ritz Carlton or St Regis. We appreciate outstanding service, unique and quality design, and comfortable beds with crisp linens. We were on a cruise in Italy and booked this last minute stay in Florence becase the St Regis and W were booked, and wow we were lucky to find this amazing boutique hotel, in an outstanding location, that exceeded our expectations. We were greeted by Giarda who arranged for our car to be taken to the garage and escorted us to the beautiful sitting room to settle in with complimentary Prosecco as our bags were delivered to our room. I happened to mention it was my birthday in passing and shortly after a berry tart with a simple candle was delivered. Our room, which was the last available and smallest in the hotel, was beautiful, clean and the bed was super comfortable (think Simmons beds at four seasons and a few steps up from the heavenly bed). It was the first time we had slept on linen sheets and they were wonderful. Giarda offered to have them changed with percale but we chose to try them andcwere galas we did. The bathroom was upstairs with no tub, but had a bidet and was well designed. Breakfast included was fantastic. A wonderful buffet and they offered freshly cooked omelette s or eggs as well. The restaurant recommendation 13 Gobbi was excellent and the checkout was a breeze. We will definitely stay at JK place again.