“BED BUGS!!!!!! Room 9 infefected with BED BUGS!! Bitten alive staying in room No9! AVOID
I reported this expecting the hotel to take it seriously, deep clean the room, and protect future guests. Unfortunately, the response was shocking. Receptionist, couldnt care less, said unsure what the policy is and someone would call me back. 1x week later no phone call or communication. Called back again, receptionist this time did apologise, but said the duty manager is very busy with event this weekend……
“Great room with best appliances and very clean. Staff are extremely helpful and the WhatsApp messaging works really well and avoids having to go to reception with every query. The rooms could benefit from built in air conditioning, however we were provided with a portable one immediately on request. The restaurant offers good food but not a huge selection and the service is very slow for both dinner and breakfast. The spa area is great with both an outdoor regular pool plus a heated pool with……
“We booked a 2 night stay here as a base to take my niece to longleat, which was about 30 mi utes drive. The hotel and grounds were lovely. We had booked a king sized bed, but the allocated room had only a double bed. We complained the following morning, and when we returned that evening our room had been changed and we were offered a complimentary drink and snack each! There were some areas that could do with a little maintenance/attention to details. But all in all we enjoyed our stay here.……
