弗罗姆水疗(Spa)酒店

“We were not told there would be a wedding in progress so the music was quite loud until 11pm. There was no option for early takeaway breakfast at 8am, and no option for room only. The restaurant still set up for wedding, with chairs stacked up.The female staff in the restaurant were very nice and the food excellent, something a bit different. Our shower head kept falling down & the toilet flush handle broken. The room was spotlessly clean.”

“On first arriving to this hotel all seemed well, staff member was polite, explained all we needed to know and helped us to our room, once in the room we noticed that it needed to be maintained better as there was cracked tiles in the bathroom, frayed carpet areas, paint chips and marks on the doors. The furniture such as the dressing table is bubbled up and the tv remote was dirty also. The bed was very hard and left me with a very painful back, the pillows were flat and so had to fold them to……

“Hot”

“房間非常漂亮。職員態度友善。餐廳食物非常具質素。 浴室提供的用品非常具質素。門外亦有足夠泊車空間。我相信是巴斯最好的精品酒店之一。”

“Booked a deluxe room for 2 nights. Allocated a substandard room, needing refurbishment, tired with curtains hanging off poles, dark and dingy with broken tiles in the bathroom. Staff in denial initially, eventually moved into another much better standard of room. On our departure we had no hot water. Breakfast was a poor experience too with staff in addition not informing us that Breakfast started later on a Saturday. So no breakfast that day due to our departure time. However, we attended our……

“Very nice hotel. Staff very helpful. I stayed in the old wing and the renovation is perfect. Clean and with a touch of the old British style. We had dinner at the restaurant and everything tasted nice except it is a bit salty for us.”