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"Our room we checked into the HVAC would not come on. A tech was sent to the room, was unable to repair it, were moved to another room. Our sense was the staff was not very friendly or helpful. Overall the breakfast was probably the best part of the stay and we were told by the front desk it closed at 10 AM when we got there before that time the lights were off and were told by the staff they closed at 9 AM. "

"At the front desk is a wonderful, professional and thorough clerk whose first name is Siya. I cannot communicate in words, enough praise, and positive feedback to explain how helpful and empathetic she is with customers. I have been a frequent customer of the red roof Inn in Southborough/Worcester/Boston on Turnpike Road for several hundred previous occasions. Whenever I have a problem or issue with my booking, Siya has always worked with me to understand how bookings work, how to differentiate front desk bookings, RediReward bookings and third-party booking such as expedia.com and Hotels.com, and and has made compassionate efforts to help me book at the right times as well as use my bonus points to the greatest advantage. Beyond bookings, she has always provided professional and pleasant conversation at appropriate times in the front office; always remembering customers who are frequent guests by their first name. Furthermore, when I’ve asked if it’s possible, she has made available a hotel room corresponding with the building I prefer to stay in and the floor that is easier for me to carry my belongings, provided that I ask with an appropriate amount of advanced notice. Even more, when I have small questions, for example, needing utensils, shaving cream, napkins, or cups for my room, she has readily made them available to me. Also, when cable TV or Internet issues occur, Siya promptly contacts the provider for reset or staff Technical Support. What an excellent employee."

"Staff were extremely helpful and friendly. Included breakfast was delicious"

"Clean place. Good full breakfast free. Terrific staff. Overall good place to stay if you don’t want to break the bank. "

"Was nice and clean."

"Staff is always super nice. I have stayed there many times!"

"K"

"there was a large selection of usual breakfast items with a few nice additions: veggie quiche and cheese blintzes. there was ample parking, a decent size pool, and large fitness center. there were a few restaurant choices within walking distance."

"Room was clean but the sheets needed to be changed "