“I have been repeatedly visiting this hotel every time I am in Hong Kong. Having the hotel remember and recognize my loyalty is extremely commendable. I was so so so grateful for the welcome gifts and the additional room upgrade. I really appreciated that the staff paid a lot of attention to the requests and details with immense efficiency. We had some issues with telephone such that we were not even able to inform the staff about the problem; however, they recognized the issue and immediately……
“It’s a sea view room while the right side curtain didn’t work (we were not able to get covered for the whole night) . Too bright to keep us sleep starting form 5am in the morning and we arrived at midnight~~. Other than that nothing to complain about.”