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Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

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Outdoor pool
Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

2.5 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Personal protective equipment

Explore the area

  • Popular LocationCityCentre19 min drive
  • AirportHouston, TX (IAH-George Bush Intercontinental)21 min drive
  • Popular LocationMemorial City Mall22 min drive
  • Popular LocationExxonMobil Campus29 min drive

Choose dates to view prices

About this area

Houston

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel is located in Houston's Willowbrook neighborhood. Travelers who have shopping on the agenda can visit Willowbrook Mall and Greenspoint Mall. Hurricane Harbor Splashtown and Aerodrome are also worth visiting.
Popular Location

What's nearby

  • Aerodrome - 15 min walk
  • Houston Methodist Willowbrook Hospital - 2 min drive
  • CityCentre - 19 min drive
  • Memorial City Mall - 22 min drive
  • ExxonMobil Campus - 29 min drive

Getting around

  • Houston Station - 26 min drive
  • George Bush Intercontinental Airport (IAH) - 21 min drive

Restaurants

  • Kolache Factory — 13 min walk
  • Brother's Pizza — 16 min walk
  • BJ's Restaurant & Brewhouse — 17 min walk
  • Kirin Japanese Seafood & Sushi Buffet — 19 min walk
  • Saltgrass Steak House — 19 min walk

About this property

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

Houston hotel in Willowbrook, near Willowbrook Mall
An outdoor pool, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. All 83 rooms feature kitchens with refrigerators, stovetops, microwaves, and dishwashers. Free WiFi and free wired Internet are standard, as are TVs with cable channels.
Candlewood Suites Houston NW - Willowbrook, an IHG Hotel offers 83 accommodations with DVD players and safes. Accommodations offer separate sitting areas. Premium cable television is provided. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and dishwashers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Masks and gloves available
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • DVD player
  • Full-sized refrigerator
  • Grocery/convenience store
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 150 per stay)
2 per room (up to 80 lbs)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 150 per stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Candlewood Suites Houston NW
Candlewood Suites Houston NW Willowbrook
Candlewood Suites Houston Willowbrook
Candlewood Suites NW Willowbrook
Candlewood Suites NW Willowbrook Hotel
Candlewood Suites NW Willowbrook Hotel Houston
Candlewood Suites Willowbrook
Candlewood Suites Willowbrook Houston
Candlewood Willowbrook
Candlewood Suites Houston NW Willowbrook Hotel
Candlewood Suites NW
Candlewood Suites Houston NW Willowbrook
Candlewood Suites Houston NW - Willowbrook, an IHG Hotel Hotel
Candlewood Suites Houston NW - Willowbrook, an IHG Hotel Houston

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 80 out of 180 reviews
5 - Excellent 44%
Rating 4 - Good. 43 out of 180 reviews
4 - Good 24%
Rating 3 - Okay. 28 out of 180 reviews
3 - Okay 16%
Rating 2 - Poor. 12 out of 180 reviews
2 - Poor 7%
Rating 1 - Terrible. 17 out of 180 reviews
1 - Terrible 9%

4.1/5

Cleanliness

4.1/5

Staff & service

3.5/5

Amenities

4.0/5

Property conditions & facilities

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Good check-in desk attendant. Air conditioner not working. Sleep very little. I want all my money back and $25 I was charged for incidentals.
Stayed 1 night in May 2021

1/5 Terrible

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing my ac was broken in my room gave a fan but its may so you know the stay a very day miserable thanks I have to pay your money to be uncomfortable I am very much unpleased
Stayed 2 nights in May 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Terrible to get out of
Stayed 1 night in May 2021

1/5 Terrible

Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021