Ratings based on 369 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice close to restaurants, gas, highways, shopping

Posted Jan 19, 2016
Pros: Clean, comfortable, breakfast
Great! Super! Had a great stay and would recommend to family
Comment from Hotel Management
Jan 19, 2016 by PennyS, Hotel Management
Thank you! We look forward to seeing you and your family soon!
1 out of 5
by A verified traveler

Mediocre at best - disappointing customer service

Posted Jan 16, 2016
This hotel was not worth the money I paid for the nights spent. With so many other options in the Hershey area, I will not be returning. The room was mediocre and overpriced, but it was my experience with the staff that solidified my decision to never return. I had realized while driving away that I had left my cell phone on one of the beds in the room. Since I no longer had a key, I went to the front desk. I waited for a while, but no one was at the desk and I needed to leave quickly due to a family matter. In the breakfast area, two housekeeping staff members were picking up from breakfast. I kindly let one of them know that I had stayed in room #X and forgot my cell phone on the bed and asked if it would be possible to let me in. Without saying a word to me, she proceeded down the hall and opened the room. She went to the bed and picked up my phone. As she came back towards the door, I thanked her and put my hand out for the phone. Instead, she walked right past me without saying a word. I was surprised and told her it was my phone and could I please have it. Rudely she told me no and that I needed to prove it was mine. Being a new iPhone, I told her my thumbprint would open the phone to prove it was mine. She didn't care. She was rude and continued to argue with me. I should not have been treated like I was trying to steal my own property from a room I paid to stay in when I knew precisely the item and location of the item. Not worth the hassle nor the money!!
Comment from Hotel Management
Jan 22, 2016 by PennyS, Hotel Management
Thank you for leaving us your feedback. I would like to apologize for the way you felt you were treated in this instance. Our guest's safety and security is important to us and is the reason we require some identification to obtain personal property or to be allowed into a guest room without a key. I hope you can appreciate the importance of our policy and again, I am truly sorry for the way you felt you were treated by our staff. I hope everything turned out for the best in your family matter.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2016
Friendly staff, clean and comfortable room, kid loved the pool. Breakfast was nice. Good location with close by shops and restaurants. Would stay at again.
Comment from Hotel Management
Jan 17, 2016 by PennyS, Hotel Management
Thank you for leaving us your feedback, Jessica. We hope you do come back again to see us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jersey Shore

The location was perfectly located

Posted Nov 18, 2015
Quick check in! Clean rooms w comfy beds! Good breakfast Easy checkout!
Comment from Hotel Management
Nov 21, 2015 by Penny, Hotel Management
We love that you enjoyed your time spent with us, Mike! We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2015
Great staff, very helpful. Went during fall (chilly) room was already warm and set to a decent temperature (70). Bed very hard to lay on, pool area cold and was not heated. Overall I enjoyed my stay.
Comment from Hotel Management
Nov 7, 2015 by Penny, Hotel Management
Thank you for leaving us your feedback. I am pleased you found the room comfortable and that you enjoyed your stay. I am sorry to see that our heated pool and area felt chilly to you. We hope to see you again!
4 out of 5
Recommended
for Business Travelers
by Christopher from Williamsport, PA

Updates

Posted Oct 26, 2015 on Hotels
As a frequent guest for nearby conferences, I was pleasantly surprised at the recent remodeling. The updates are apparent from the lobby all the way to the rooms. The whole hotel had a more modern feel.
Comment from Hotel Management
Jan 2, 2016 by Penny, Hotel Management
Thank you Christopher! We are excited and love the renovations as well. Thank you for taking the time to let us know. We hope to see you again on your next conference trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from CC Long Island, New York

Very Clean!!! Absolutely Wonderful Staff!!!

Posted Sep 3, 2015
Staff was so helpful with suggestions of things to do. Everything for the breakfast was fresh and the coffee was piping hot. I would definitely stay there again!
Comment from Hotel Management
Sep 8, 2015 by Penny, Hotel Management
Thank you for your review of our hotel. I am happy to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel!
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 28, 2015 on Hotels
Good stay for visiting Hershey Park. Very close to attractions. Breakfast was good but closed up hot food before posted close time
Comment from Hotel Management
Oct 31, 2015 by Penny, Hotel Management
Thank you for your review and feedback. Our breakfast hours are 6:30 am to 9:30 am daily which allows our guests ample time to enjoy breakfast before heading off for their adventures of the day. We hope to see you on a future trip to Hershey.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Aug 27, 2015 on Hotels
5 out of 5
Recommended
for Couples
by Brook from Delaware

Good experience!

Posted Aug 26, 2015 on Hotels
I was very pleased with the hotel and the staff. It was busy with families but being so close to the park was expected. The breakfast in the morning was above and beyond what would normally be a free at most hotels...awesome! My only complaint would be that at night there is a camp site next to the hotel and the entire parking lot was full of smoke and the room and the hallway smelled. We turned up the AC in our room and that made a difference, but the hallway still smelled. Otherwise great experience!
Comment from Hotel Management
Oct 31, 2015 by Penny, Hotel Management
Thank you for taking the time to leave us a great review, Brook! We look forward to seeing you again on your next trip to Hershey Park.