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Best Western Inverness Palace Hotel & Spa

Photo gallery for Best Western Inverness Palace Hotel & Spa

Primary image
Indoor pool
Indoor pool
Indoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of Best Western Inverness Palace Hotel & Spa

VIP Access
UNESCO Sustainable Travel Pledge

Best Western Inverness Palace Hotel & Spa

4.0 star property

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Individually-wrapped food options
Map
8 Ness Walk, Inverness, Scotland, IV3 5NG

Explore the area

  • Popular LocationInverness Cathedral3 min walk
  • Popular LocationInverness Castle6 min walk
  • Popular LocationEden Court Theatre6 min walk
  • AirportInverness (INV)23 min drive

VIP Access

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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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About this area

Inverness

Located on the riverwalk, Best Western Inverness Palace Hotel & Spa is in Inverness City Centre, a neighborhood in Inverness. Merkinch Local Nature Reserve and Bellfield Park reflect the area's natural beauty and area attractions include Inverness Botanic Gardens and Wildwoodz Paintball and Lasertag Park. Guests love the hotel's location for the sightseeing.
Visit our Inverness travel guideOpens in a new window
Map

What's nearby

  • Inverness Cathedral - 3 min walk
  • Inverness Museum and Art Gallery - 4 min walk
  • Inverness Castle - 6 min walk
  • Eden Court Theatre - 6 min walk
  • Eastgate Shopping Centre - 9 min walk

Getting around

  • Inverness Station - 11 min walk
  • Inverness (INV) - 23 min drive

Restaurants

  • Zizzi - 2 min walk
  • So Coco - 3 min walk
  • McGonagall's Steakhouse - 4 min walk
  • River House - 4 min walk
  • Comfort foods - 4 min walk

About this property

Best Western Inverness Palace Hotel & Spa

4-star eco-friendly hotel in the heart of Inverness City Centre
You can look forward to a coffee shop/cafe, dry cleaning/laundry services, and a fireplace in the lobby at Best Western Inverness Palace Hotel & Spa. Indulge in a body treatment, a massage, and aromatherapy at Sleeping Beauty Spa, the onsite spa. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), a TV in the lobby, and meeting rooms
  • Luggage storage, express check-in, and smoke-free premises
  • Guest reviews speak highly of the helpful staff and location
Room features
All guestrooms at Best Western Inverness Palace Hotel & Spa include thoughtful touches such as 24-hour room service and laptop-friendly workspaces, as well as amenities like free WiFi. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Baby baths, free infant beds, and travel cribs
  • Bathrooms with tubs or showers and free toiletries
  • Electric kettles, daily housekeeping, and desks

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, Polish, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of We're Good To Go (UK)
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Contactless room service is available

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (GBP 10 per stay)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7 AM–9:30 AM on weekdays and 8 AM–10 AM on weekends: GBP 14.95 for adults and GBP 14.95 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Brasserie

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Children's games
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Travel crib

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • Business center
  • Computer station
  • Conference space (323 square feet)
  • Meeting rooms

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
This property also serves Jain vegetarian food. Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: GBP 14.95 for adults and GBP 14.95 for children (approximately)
  • Valet parking fee: GBP 10 per stay
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Inverness Palace Hotel
Best Western Palace Hotel
Best Western Inverness Palace
Best Western Palace
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Best Inverness & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel
Best Western Inverness Palace Hotel & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel Inverness

Frequently asked questions

Does Best Western Inverness Palace Hotel & Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–9:00 PM.

How much does it cost to stay at Best Western Inverness Palace Hotel & Spa?

As of Aug 18, 2022, prices found for a 1-night stay for 2 adults at Best Western Inverness Palace Hotel & Spa on Sep 4, 2022 start from $169.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Inverness Palace Hotel & Spa pet-friendly?

Yes, this hotel allows dogs (limit 2 per room). There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Best Western Inverness Palace Hotel & Spa?

Self parking is free at this property.

What time is check-in at Best Western Inverness Palace Hotel & Spa?

Check-in is from 3 PM - midnight. After-hours check-in is not available.

What time is check-out at Best Western Inverness Palace Hotel & Spa?

Check-out is at 11 AM.

Where is Best Western Inverness Palace Hotel & Spa located?

Located in Inverness City Centre, this spa hotel is steps from Inverness Museum and Art Gallery and Inverness Castle. Inverness Cathedral and Eden Court Theatre are also within 10 minutes. Inverness Station is 11 minutes by foot.

Can I cancel my reservation for free at Best Western Inverness Palace Hotel & Spa and receive a full refund?

Yes, Best Western Inverness Palace Hotel & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Inverness Palace Hotel & Spa cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 313 out of 663 reviews
5 - Excellent 47%
Rating 4 - Good. 225 out of 663 reviews
4 - Good 34%
Rating 3 - Okay. 81 out of 663 reviews
3 - Okay 12%
Rating 2 - Poor. 34 out of 663 reviews
2 - Poor 5%
Rating 1 - Terrible. 10 out of 663 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4.1/5

Eco-friendliness
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing old palace on the River Ness. Large rooms and nice decor
Stayed 1 night in Aug 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Doors to all the rooms bang shut - we were wakened up early both mornings by this and could hear people talking in the corridor early too. Bar staff left a lot to be desired - polite but that’s as good as it got. Took our order then served and fulfilled later people’s orders first -took a very long time (not busy) and got served a cold cappuccino coupled with hot hot chocolate. Tried to order cocktails - it wasn’t busy in the middle of the afternoon and half an hour later we had no drinks… (they did manage to serve people who ordered after us though?) - we then cancelled our order and got a “sorry”. No one told us process for breakfast and twice no one there to greet us/take our room numbed, take us to a table/take tea/coffee/toast order - we had to shout a waiter over.. Check in staff nice and friendly, room nice but service not what it should have been for 4 star nor were the doors banging and sound travelling unfortunately. Disappointing stay
Stayed 2 nights in Jul 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in an excellent location. Redefined what a best western was. Want to come back just to stay here again, our view overlooked the river!
Stayed 1 night in Jun 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall rooms were ok, Noise level from one floor to the other or in the hallway was above average and expectations. The restaurant food was plain. The service was great as staff was friendly and helpful. I would not necessarily recommend or discourage anyone to stay here, but by comparison to other hotels on the island, i would just say that the price is in line with the quality.
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet, and conveniently located.
Stayed 1 night in May 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and polite.
Stayed 2 nights in May 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night - good location nice stay
Stayed 1 night in May 2022

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good, breakfast in the morning was a little limited.
Stayed 1 night in May 2022

1/5 Terrible

Stayed 1 night in May 2022