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Hilton Garden Inn Jacksonville Downtown Southbank

Photo gallery for Hilton Garden Inn Jacksonville Downtown Southbank

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, down comforters, in-room safe, free cribs/infant beds

Overview of Hilton Garden Inn Jacksonville Downtown Southbank

Hilton Garden Inn Jacksonville Downtown Southbank

3 out of 5

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
1201 Kings Avenue, Jacksonville, FL, 32207

Explore the area

  • Popular LocationJacksonville Historical Center8 min walk
  • Popular LocationMuseum of Science and History15 min walk
  • Popular LocationFriendship Park17 min walk
  • AirportJacksonville, FL (JAX-Jacksonville Intl.)21 min drive

Choose dates to view prices

About this area

Jacksonville

Located in Jacksonville's San Marco neighborhood, Hilton Garden Inn Jacksonville Downtown Southbank is in the city center and near theme parks. Florida Theatre and Daily's Place are cultural highlights, and travelers looking to shop may want to visit St. Johns Town Center. Looking to enjoy an event or a game? See what's going on at VyStar Veterans Memorial Arena or TIAA Bank Field. Discover the area's water adventures with kayaking and water skiing nearby, or enjoy the great outdoors with ecotours and hiking/biking trails.

What's nearby

  • Jacksonville Historical Center - 8 min walk
  • Museum of Science and History - 15 min walk
  • Friendship Park - 17 min walk
  • Florida Theatre - 3 min drive
  • Baseball Grounds of Jacksonville - 5 min drive

Getting around

  • Jacksonville Station - 17 min drive
  • Jacksonville International Airport (JAX) - 21 min drive

Restaurants

  • Garden Grill — 1 min walk
  • Bar 1201 — 1 min walk
  • Aardwolf Brewing Co. — 3 min walk
  • Clara's Tidbits Restaurant — 5 min walk
  • BB's — 6 min walk

About this property

Hilton Garden Inn Jacksonville Downtown Southbank

3-star Jacksonville hotel in San Marco, near Florida Theatre
Along with a restaurant, this hotel has an outdoor pool and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub, and a 24-hour business center are onsite. All 123 rooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and comforts like premium bedding and down comforters. Guests will also find refrigerators, microwaves, and room service.
Hilton Garden Inn Jacksonville Downtown Southbank offers 123 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 9.99 per day)
  • Limo/town car service

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Motorized watercraft
  • Outdoor pool
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English

Business services

  • 24-hour business center
  • Conference space (1226 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 37-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Free local calls
  • Free newspapers (weekdays)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 4:00 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 9.99 per day
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision
Guests under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Garden Inn Downtown/Southbank
Hilton Garden Inn Downtown/Southbank Hotel
Hilton Garden Inn Downtown/Southbank Hotel Jacksonville
Hilton Garden Inn Jacksonville Downtown/Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Southbank Hotel
Hilton Garden Inn Southbank
Hilton Jacksonville Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Jacksonville Downtown Southbank Jacksonville

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 470 out of 883 reviews
5 - Excellent 53%
Rating 4 - Good. 259 out of 883 reviews
4 - Good 29%
Rating 3 - Okay. 79 out of 883 reviews
3 - Okay 9%
Rating 2 - Poor. 39 out of 883 reviews
2 - Poor 4%
Rating 1 - Terrible. 36 out of 883 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

3/5 Okay

Traveled with family and small children
Location great. Limited staff an issue for guests requests. Issue with hot water not being hot and response for this issue was “too many people using hot water at same time.”
Stayed 3 nights in Jul 2021

3/5 Okay

Traveled with family
Disliked: Property conditions & facilities
Did not care for the area. TV didn't work. Phone to call the front desk didn't work. People running up and down the halls. Will not book again at this location.
Stayed 1 night in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The housekeeping guy was excellent. The front desk staff was very nice and accommodating. The only issue was the pool and spa stayed extremely packed, but the hotel can’t control that. Overall it was a great experience and we will definitely be back.
Stayed 2 nights in Jul 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was very friendly. I didn't have any negative experiences during check-in or check out. The pool area was small, but nice. The breakfast is not free but it's all you eat and made fresh for $13. I didn't see any bugs or smell any odors. If you're a pillow person, I would suggest bringing your own pillows. Parking isn't free but it is conveniently located. Overall, my family and I had a great experience and we felt safe during our stay.
Stayed 3 nights in Jul 2021

4/5 Good

Stayed 3 nights in Jul 2021