8.6/10 Excellent! (3,808 reviews)
Unfortunately, this was one of the worst resort experiences we have ever had.
We ended up booking one night at this resort only because our flight home was delayed until the following day. Unfortunately, what was supposed to be a comfortable extra night turned into an extremely disappointing experience.
From the moment we entered our room, we were greeted by a strong sewer smell, which was extremely unpleasant and definitely not the first impression you expect when arriving at a resort.
There were several other disappointing issues during our stay. The entertainment screen was partially broken, with almost half of it not working. Communication with many of the staff members was also extremely difficult because of the language barrier. At one restaurant, we simply asked for orange juice and were brought soup instead because our request wasn't understood.
The condition of our room was also disappointing. The bathroom floor had paint marks and other stains, making it feel poorly maintained and certainly not up to the standard we expected from a resort at this level.
If I could give it zero stars, I absolutely would. In my opinion, this resort needs major improvements to its property, service, and overall guest experience. Based on what we experienced, we would never recommend this resort or consider returning. Even if they offered to pay me to stay there again, I would not go back. That is how disappointing our experience was.
Reviewed on Sep 7, 2026
