Overall stay was great. We found the night of check in that one bed seemed to be broken, legitimately klunky just climbing in. Like the bed was broken. It was late 10:30/11:00 pm ish. Told the desk downstairs, they wrote it down for the morning manager. No complaints because it was obviously too late to do anything about it.
We survived putting our 9 yr old on it reduced the noise, but if he moved in the night we heard it.
Fast forward the next morning at check out, we were asked about our stay, we told her about the bed. She said there was nothing in last nights notes and she would have the manager call us when she returned in a few minutes. 24 hours later, still nothing from the manager.
We are not those people looking to be Comped, but damn if an adult slept on that bed, it would not have worked.
I just don’t like being lied to, plain and simple.
We have stayed in this hotel more than 50 times in the last 10yrs, never had any issues, from trips to Lake Mead, Spartan races, and weddings, So to be brushed off, totally makes me reconsider staying here again, which sucks. Because we consider this our go to hotel.