“I can’t complain overall, the staff was very friendly, my room was clean, the location was very convenient with the airport being basically across the street. Parking was a pain, but that’s only because half of the parking lot was unavailable due to it being resurfaced, it just is what it is and honestly, I appreciate the hotel, taking care of their property including the condition of their parking lot.”
“I made my reservation and paid in advance for my stay MONTHS before my arrival date. Two days before my arrival they cancelled my reservation. I called and talked with the manager who said she would look into it and call me back. I must have sent 3 messages following up and not one was responded to. Left a message saying that since I did not hear from them I would be there on my planned arrival. I was literally traveling all over Canada and the US and my plans were not easy to adjust at that……
“The staff was great which made it bearable. The property is very worn and because of that it feels more dirt it than it probably was. While it was very inexpensive and the staff was great we probably will not stay there again.”
“Check-in was easy to do online prior to arrival. When we got to the desk to get our keys, we were told a $100 charge would be placed on our card for incidentals, but would be refunded if there were no issues. I would have liked to have known that ahead of time and would have expected to just have had our "card on file" and not receive a charge to then have it credited it back.
Room was ok. The toilet was loose from the floor and rocked when you sat on it. It was reported to the front desk and……
“The woman that greeted us was great!
However the gentleman that was there in the morning was rather blunt. There was no hot water when I tried to shower in the morning and the tub had a big crack in the bottom, you could also feel that the bottom was very weak. So, when I went down to get coffee and ask for some lotion I asked the front desk clerk about the hot water, his response was, "well there are 83 guests trying to take showers, I know" then when I asked for lotion he told me "we have……