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Overview of Charlotte Street Hotel, Firmdale Hotels

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Frette Italian sheets, premium bedding, minibar, in-room safe
Flat-screen TV, DVD player, iPod dock
Flat-screen TV, DVD player, iPod dock
Frette Italian sheets, premium bedding, minibar, in-room safe

Charlotte Street Hotel, Firmdale Hotels

4.5 out of 5

4.8/5 Exceptional

Guests rated this property 5.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

    Popular LocationOxford Street3 min walk
    Popular LocationRussell Square8 min walk
    Popular LocationThe British Museum10 min walk
    AirportLondon (LHR-Heathrow)48 min drive

Choose dates to view prices

  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsJunior Suite
  • Standard Room, 1 Queen Bed

    5/5 guest room rating

    Room amenities

    • 205 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsStandard Room, 1 Queen Bed
  • Deluxe Suite

    Room amenities

    • 420 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsDeluxe Suite
  • Suite

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite
  • Deluxe Room

    5/5 guest room rating

    Room amenities

    • 395 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room
  • Penthouse

    Room amenities

    • 700 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsPenthouse
  • Junior Suite

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More detailsJunior Suite
  • Suite, 1 Bedroom

    Room amenities

    • 700 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 Bedroom
  • Superior Room

    5/5 guest room rating

    Room amenities

    • 250 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuperior Room
  • Luxury Room

    5/5 guest room rating

    Room amenities

    • 370 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsLuxury Room
  • Superior Suite

    Room amenities

    • 495 sq ft
    • City view
    • Sleeps 4
    • 1 Queen Bed
    More detailsSuperior Suite
  • Superior Suite

    Room amenities

    • Sleeps 4
    • 1 Queen Bed
    More detailsSuperior Suite

About this area

London

Located in London's London City Centre neighborhood, Charlotte Street Hotel, Firmdale Hotels is in the city center and near a metro station. The British Museum and Royal Opera House are notable landmarks, and travelers looking to shop may want to visit Oxford Street and Covent Garden Market. Traveling with kids? Don't miss Madame Tussauds Wax Museum and London Eye.
Popular Location

What's nearby

  • Oxford Street - 3 min walk
  • Russell Square - 8 min walk
  • The British Museum - 10 min walk
  • Leicester Square - 13 min walk
  • Piccadilly Circus - 14 min walk

Getting around

  • Goodge Street Underground Station - 4 min walk
  • London Euston Station - 16 min walk
  • AirportHeathrow Airport (LHR) - 48 min drive

Restaurants

  • Oscar — 1 min walk
View in a map

About this property

Charlotte Street Hotel, Firmdale Hotels

Family-friendly London hotel in London City Centre, walk to Oxford Street
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, 24-hour room service, and conference space are onsite. All 52 rooms offer free WiFi and free wired Internet, plus iPod docks and flat-screen TVs with cable channels. Other amenities available to guests include 24-hour room service, DVD players, and minibars.
Charlotte Street Hotel, Firmdale Hotels offers 52 accommodations with iPod docking stations and DVD players. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include minibars and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (GBP 44 per day)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: GBP 26 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center

Family friendly

  • Babysitting/childcare (surcharge)
  • Cribs/infant beds (surcharge)
  • Dry cleaning service
  • DVD player
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Polish
  • Portuguese

Business services

  • Meeting rooms
  • Conference space (43 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • In-room accessibility

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Cribs/infant beds (surcharge)
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV
  • iPod dock

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from December 31 2020 to February 10 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 66.0 per night
Cribs (infant beds) are available for GBP 66.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 26 per person (approximately)
  • Valet parking fee: GBP 44 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 66.0 per night
  • Rollaway bed fee: GBP 66.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Charlotte Street Hotel, Firmdale Hotels Hotel
Charlotte Street Hotel London
Charlotte Street London
Hotel Charlotte Street
Charlotte Street Hotel London, England
Charlotte Street Hotel, Firmdale Hotels London
Charlotte Street Hotel, Firmdale Hotels Hotel London

Frequently asked questions

Can I cancel my reservation for free at Charlotte Street Hotel, Firmdale Hotels and receive a full refund?
Yes, Charlotte Street Hotel, Firmdale Hotels offers free cancellation on select room rates, because flexibility matters! Please refer to Charlotte Street Hotel, Firmdale Hotels cancellation policy on our site for more details about any exclusions or requirements.
Is Charlotte Street Hotel, Firmdale Hotels pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Charlotte Street Hotel, Firmdale Hotels?
Valet parking is available for GBP 44 per day.
What time is check-in at Charlotte Street Hotel, Firmdale Hotels?
Check-in is from 3 PM - midnight.
What time is check-out at Charlotte Street Hotel, Firmdale Hotels?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is Charlotte Street Hotel, Firmdale Hotels located?
This family-friendly London hotel is located in the entertainment district, within a 10-minute walk of Oxford Street, Russell Square, and Oxford Circus. Regent Street and Palace Theatre London are also within 10 minutes. Goodge Street Underground Station is only a 4-minute walk and Tottenham Court Road Underground Station is 7 minutes.
4.8
Exceptional
Rating 5 - Excellent. 115 out of 138 reviews
5 - Excellent 83%
Rating 4 - Good. 17 out of 138 reviews
4 - Good 12%
Rating 3 - Okay. 4 out of 138 reviews
3 - Okay 3%
Rating 2 - Poor. 1 out of 138 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 138 reviews
1 - Terrible 1%

5.0/5

Cleanliness

4.9/5

Staff & service

5.0/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
All excellent. Haven’t stayed for 11 years standard s still as high as they were!
Stayed 2 nights in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful property in ideal location
Everything about the hotel is fantastic. From the decor, to the service, to the location. I wish we had stayed here longer. It will be the first property we look at when planning a return trip.
Stayed 1 night in Aug 2019

5/5 Excellent

Business traveler, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the ambiance, the staff was amazingly friendly and accomodating and the location is perfect.
Stayed 3 nights in Aug 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely intimate and friendly hotel in an excellent location. So wonderful to get an upgraded room. My stay was way too short! I will be be back however
Stayed 1 night in Aug 2019

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