I usually do not do reviews but this hotel was so disappointing, the staff where trained to say sorry for everything and anything, our air conditioning did not work on arrival staff informed, they put a fan in the room, air not fixed, 28 degrees in the room, after plus plus complaining, we were told no rooms available at 11pm then a room came available at 11:30, we moved and the same problem, no air conditioning ( not working) terrible night sleep, informed staff the next day and again after a wonderful day touring London they put a fan in The room, temperature was 25-30degrees in the room, complained to the staff and again had to move rooms late at night and finally the air conditioning worked and we where able to sleep. No Manager available to speak to us to discuss the problems or to get any compensation for all the inconvenience and terrible service. I have to email the manager to communicate! For 575$Canadian for 2 nights, this is unacceptable! Stay Away!!!
