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In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Guest reviews

4.3 out of 5 Excellent
1,274 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Free WiFi
Business Services
Bar
Laundry
Housekeeping
24/7 Front Desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing

Map

Explore the area

Popular LocationKensington Palace15 min walk
Popular LocationHyde Park16 min walk
Popular LocationMarble Arch9 min drive
AirportLondon (LHR-Heathrow)38 min drive

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  • Standard Single Room (1 Single Bed)

    Room amenities

    • 22 sq ft
    • Sleeps 1
    • 1 Twin Bed
    More detailsStandard Single Room (1 Single Bed)
  • Standard Triple Room

    Room amenities

    • 86 sq ft
    • Sleeps 3
    • 3 Twin Beds
    More detailsStandard Triple Room
  • Standard Double Room, 1 Double Bed

    Room amenities

    • 22 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Double Room, 1 Double Bed
  • Standard Twin Room, 2 Twin Beds

    Room amenities

    • 22 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsStandard Twin Room, 2 Twin Beds
  • Standard Quadruple Room, 1 Bedroom

    Room amenities

    • 22 sq ft
    • Sleeps 4
    • 4 Twin Beds
    More detailsStandard Quadruple Room, 1 Bedroom
  • Small Double

    Room amenities

    • Sleeps 1
    More detailsSmall Double
  • Executive Double Room

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsExecutive Double Room
  • Executive Twin Room

    Room amenities

    • Sleeps 2
    • 2 Twin Beds
    More detailsExecutive Twin Room

About this area

London

Located in London's London City Centre neighborhood, Phoenix Hotel is near a metro station. Queensway and Kensington High Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kensington Gardens and Hyde Park. Looking to enjoy an event or a game? See what's going on at Stamford Bridge Stadium, or consider Piccadilly Theatre for a night out. Our guests appreciate the hotel's location for the sightseeing. It's also convenient to public transportation: Bayswater Underground Station is 3 minutes by foot and Queensway Underground Station is 6 minutes.
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Popular Location

What's nearby

  • Kensington Palace - 15 min walk
  • Hyde Park - 16 min walk
  • Marble Arch - 9 min drive
  • Oxford Street - 11 min drive
  • Natural History Museum - 11 min drive

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • AirportHeathrow Airport (LHR) - 38 min drive

Restaurants

  • NO. 65 & King — 4 min walk
  • Alounak — 4 min walk
  • La Gitana — 4 min walk
  • Kalamaras — 4 min walk
  • Snowflake — 4 min walk

About this property

Phoenix Hotel

Victorian London hotel in London City Centre, walk to Queensway
This smoke-free hotel features a bar/lounge, coffee/tea in a common area, and a meeting room. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. All 125 rooms provide free WiFi, coffee makers, and TVs. Hair dryers, safes, and showers are among the other amenities that guests will find.
Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 1 bar
  • Coffee/tea in common area(s)

Family friendly

  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 1 meeting room
  • Computer station

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in from 1:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Can I cancel my reservation for free at Phoenix Hotel and receive a full refund?
Yes, Phoenix Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Phoenix Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Phoenix Hotel?
As of Sep 24, 2020, prices found for a 1-night stay for 2 adults at Phoenix Hotel on Sep 27, 2020 start from $79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Phoenix Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Phoenix Hotel?
This property doesn't offer parking.
What time is check-in at Phoenix Hotel?
Check-in is from 1:00 PM–anytime.
What time is check-out at Phoenix Hotel?
Check-out is at 11 AM.
Where is Phoenix Hotel located?
Located in London City Centre, this hotel is within a 10-minute walk of Queensway, Kensington Gardens, and Portobello Road Market. Kensington Palace and Hyde Park are also within 1 mi (2 km). Bayswater Underground Station is only a 3-minute walk and Queensway Underground Station is 6 minutes.
4.3
Excellent
1,274 reviews
5 - Excellent
524
4 - Good
613
3 - Okay
112
2 - Poor
19
1 - Terrible
6

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

5/5 Excellent

Business traveler, Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Value for money, clean and city center hotel. Kind staff. Very good continental breakfast.
Stayed 3 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice place
A really nice place to stay, and in an interesting, bustling neighborhood. The room was clean, the staff very helpful and, best of all, it doesn't have that cramped feeling that so many London B&B hotels have. I highly recommend!
Stayed 3 nights in Mar 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was idea. It was quite and easy to access. Very friendly staff. Such a killer deal for the location in central London. Becoming my new favorite neighborhood. Stayed the second time with this hotel and now the area surrounding has some great food options and very easy access to the Tube and paddington.
Stayed 2 nights in Mar 2020

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