Excellent suites, great location
Posted Feb 21, 2017
This is a great hotel located in an excellent location. Quiet neighborhood, but quick walk to sites such as Buckingham Palace and Big Ben. The staff here is excellent. They really give you 5 star service. Our suite was perfect. The only gripe I have is that I found that for a 5 star establishment, their beds and bedding was of lesser quality. I found the bed to be too uncomfortable, and the pillows too hard. Also, the sheets seemed of sub par quality. We ate one day at Kona for breakfast. It was too expensive and the food portions were small. I didn't think the food was that great at the restaurant Kona, however, we ordered room service two times for dinner and I found their room service to be excellent. I am an Expedia VIP member and one of the amenities was 20% off food. They were not clear on this, so I was a little surprised when they charged me full price for room service. They had to clarify for me that the 20% off food amenity was only for their restaurant, Kona. I wish they were more clear on this in their initial email from Expedia. Overall I was very pleased with my stay and I will recommend this hotel to everyone. I will stay here again and in be future.