Ratings based on 315 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler
The staff makes the difference!Posted Jul 4, 2016
Pros: Everything! Great hotel with accessible rooms for handicapped.
Location: Close to all of the best sightseeing. Buckingham Palace nearby and walking distance to Parliament, Big Ben, etc. St James Park is excellent diversion.
There are many lovely hotels in London. The Taj 51 Buckingham Gate is close to all of the best sightseeing, has large rooms which are impeccably maintained, and has the amenities expected of a hotel in its class. The difference is the staff. We experienced a level of service that was personal and exceptional. During our stay, the staff handled a medical emergency with skill and compassion. The concierge staff was capable and prompt in their assistance with every need. The front desk accommodated our large party with grace and competence. The dining staff was always ready to handle each particular need including sending my husband pastries each morning during his hospitalization! Housekeeping was great. All in all the performance of the staff raised the hotel above many of the lovely hotels of its class in London. We will return!
by A verified traveler from St. Louis, MO
Truly the nicest and best hotel I've ever used.Posted May 4, 2016
Pros: Truly everything.
Cons: Nothing that I can think of.
Location: Half a mile or so to Biuckingham Palace. Victoria Station is close as well. St. James Tube nearby as well as plenty of pubs.
This hotel deserves a ten out of five! It truly is the best and nicest hotel we've ever stayed in. From the staff to the facility itself, Taj is truly tops! I reviewed over 200 hotels before booking Taj 51; it was clearly the best from reviews and from our experiences. Honestly, I was a bit dubious because the reviews were so positive, but it did not disappoint. Our "junior suite" was a four room suite, with full kitchen, living room, and bedroom. The bathroom was so large I include it as a room. Since we arrived on an early flight from the States, we thought we would check our bags at the hotel and go out. They provided us complimentary coffee and tea, with biscuits in a "recovery" suite, which was like a library. Andre, the Concierge, was the best. He showed us everything in the room and explained it all. Fresh fruit to espresso machine, etc., etc. Free happy hour was also very nice, and the staff were superb, and very personable. We just could not believe this hotel was so nice, AND in central London, about half a mile from Buckingham Palace, and very close to St. James Tube stop. I could go on and on, but have exhausted all my superlatives!!!
by A verified traveler
Nothing short of amazing!Posted Apr 25, 2016
Taj 51 is nothing but amazing. From check in abs during our entire stay we were blessed with nothing but friendliness. We would definitely stay here again.
by Robert from Lebanon Pa
Impeccable! Couldn't have found a better place!Posted Apr 11, 2016 on Hotels
Courteous, friendly staff
Will definitely return. We loved our stay.Posted Apr 6, 2016 on Hotels
Service was impeccable.
by Julie from England
Posted Mar 19, 2016 on Hotels
We love this hotel, I travel to London a lot and wouldn't stay anywhere else.
I will be backPosted Mar 6, 2016 on Hotels
Excellent rooms- felt more like a flat than a hotel room
by A verified traveler from England
Wonderful placePosted Jan 29, 2016
Location: Location great for Buckingham palace and surrounding area.
The effort the staff put into making you feel at home nothing is too much trouble. The turndown service was just special the attention to detail brilliant. Could not praise this hotel enough.
by A verified traveler
Book it!Posted Jan 6, 2016 on Hotels
Gordious Hotel - best we have stayed in London so far. Big and luxurious suites, really high standard and five star service. Would recommend it to anyone if you are willing to pay for top notch!
by A verified traveler from Chicago
Best hotel experience everPosted Jan 4, 2016
Location: The hotel is conveniently located, close to the Underground, Buckingham Palace, and shopping.
The staff and amenities were outstanding. The hotel was extremely service oriented. The staff went out of their way to be hospitable and helpful. Great care was taken in cleaning the suite. The complimentary breakfast was delicious with a good variety of hot and cold dishes. We enjoyed cooking in the suite's kitchen and using the washing machine/dryer located there. There is a wonderful city market in the Mark and Spencer department story two blocks from the hotel.