A most gracious privately owned hotel
Posted Oct 23, 2016
My wife and I have stayed in many top hotels across Europe yet I would be pushed to think if one where I have received such a warm welcome or one where the staff were more attentive, gracious and helpful.
We were in London for a family celebration and booked a "basic" room for one night to use as our base. The room was comfortable, beautifully appointed, spotlessly clean and met all of our needs. The hotel has a bar and lounge area where lunch and afternoon tea can be taken. We didn't have dinner here, but breakfast the following morning was very good and the dining room itself a picture of calm elegance.
Above all else, the thing that made our trip stand out was the staff. They could not have been more attentive, helpful and courteous. Nothing was too much trouble. Although only a short visit, it was a delight to stay here and we look forward to returning