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Overview of The Milestone Hotel

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Indoor pool
Indoor pool
Indoor pool
Terrace/Patio

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationKensington Palace3 min walk
    Popular LocationHyde Park11 min walk
    Popular LocationNatural History Museum17 min walk
    AirportLondon (LHR-Heathrow)34 min drive
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  • Deluxe Studio

    5/5 guest room rating

    Room amenities

    • 312 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Studio
  • Grand Suite

    Room amenities

    • 420 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsGrand Suite
  • Junior Suite

    Room amenities

    • 388 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite
  • Suite (Master)

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (Master)
  • Deluxe Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 258 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Superior Room, 1 Queen Bed

    4.9/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuperior Room, 1 Queen Bed

About this area

London

Located in London's London City Centre neighborhood, The Milestone Hotel is in the city center and near a metro station. Kensington Palace and Thackeray Gallery are cultural highlights, and travelers looking to shop may want to visit Kensington Church Street and Kensington High Street. Looking to enjoy an event or a game? See what's going on at Stamford Bridge Stadium or Emirates Stadium.
Visit our London travel guide
Popular Location

What's nearby

  • Kensington Palace - 3 min walk
  • Hyde Park - 11 min walk
  • Natural History Museum - 17 min walk
  • Buckingham Palace - 10 min drive
  • Marble Arch - 13 min drive

Getting around

  • Kensington (Olympia) Station - 3 min drive
  • High Street Kensington Station - 6 min walk
  • AirportHeathrow Airport (LHR) - 34 min drive

Restaurants

  • Chenestons — 1 min walk
  • Conservatory — 1 min walk
  • The Prince of Wales — 4 min walk
  • Dirty Bones — 4 min walk
  • Maggie Jones's — 4 min walk

About this property

The Milestone Hotel

Luxury London hotel in London City Centre, walk to Kensington High Street
This smoke-free hotel features a restaurant, an indoor pool, and 2 bars/lounges. WiFi in public areas is free. Other amenities include a fitness center, a 24-hour business center, and valet parking. All 62 soundproofed rooms feature free wired Internet and memory foam beds. Guests can enjoy deep soaking tubs, and other standard amenities include 24-hour room service, WiFi, and LCD TVs.
The Milestone Hotel offers 62 accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Awards and affiliations

The Milestone Hotel is listed in the 2015 Condé Nast Traveler Top 100 List and the 2020 Travel + Leisure 500.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional sanitization guidelines of We're Good To Go (UK)
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 0 per stay), Free wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: GBP 61 per night
  • Valet parking: GBP 61 per night

Food and drink

  • English breakfast available for a fee daily 7 AM–10:30 AM: GBP 32-32 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour pool access
  • Fitness center
  • Indoor pool
  • Private picnics
  • Spa services

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Afrikaans
  • Arabic
  • Bulgarian
  • Chinese
  • Czech
  • Dutch
  • English
  • Estonian
  • Filipino
  • French
  • German
  • Greek
  • Hindi
  • Hungarian
  • Italian
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Turkish

Business services

  • 24-hour business center
  • Meeting rooms

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna

More

  • Couples dining
  • Fireplace in lobby
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Linens
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable/satellite channels
  • DVD player

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 2 PM - 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Access methods

Staffed front desk

Pets

Pets stay free
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between GBP 32 and GBP 32 per person (approximately)
  • Fee for in-room wireless Internet: GBP 0 per stay (rates may vary)
  • Self parking fee: GBP 61 per night
  • Valet parking fee: GBP 61 per night
  • Pet deposit: GBP 500 per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 100 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hotel Milestone
Milestone Hotel
Milestone Hotel London
Milestone London
The Milestone Hotel London, England
The Milestone Hotel Hotel
The Milestone Hotel London
The Milestone Hotel Hotel London

Frequently asked questions

Can I cancel my reservation for free at The Milestone Hotel and receive a full refund?
Yes, The Milestone Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Milestone Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does The Milestone Hotel have a pool?
Yes, this property has an indoor pool. Pool access is available 24 hours a day.
Is The Milestone Hotel pet-friendly?
Yes, pets are allowed at this property. There's a deposit of GBP 500 per stay.
How much is parking at The Milestone Hotel?
Self parking is available for GBP 61 per night. Valet parking is available for GBP 61 per night.
What time is check-in at The Milestone Hotel?
Check-in is from 2 PM - 2:00 AM. Early check-in is available for a fee of GBP 100 (subject to availability). Late check-in is available during limited hours.
What time is check-out at The Milestone Hotel?
Check-out is at noon.
Where is The Milestone Hotel located?
Located in London City Centre, this luxury hotel is steps from Kensington High Street and Kensington Gardens. Kensington Church Street and Kensington Palace are also within 5 minutes. High Street Kensington Station is 6 minutes by foot and Gloucester Road Underground Station is 12 minutes.
4.8
Exceptional
5 - Excellent
227
4 - Good
34
3 - Okay
6
2 - Poor
2
1 - Terrible
1

4.9/5

Cleanliness

4.9/5

Staff & service

4.8/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite London hotel and look forward to staying here when we visit the UK.
Stayed 1 night in Mar 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
My partner and my daughter stayed there for her 17th birthday and they had the best experience, staff very welcoming ,especially Tom from main reception.the room was beautiful and bed very comfortable , they also had some treatments on Friday afternoon and they where pleased about them, Fiona done a good job.i would definitely recommend this hotel for everyone and thank you all the staff for looking after us and we will be back
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Simply amazing Historic building with modern amenities Service was first class
Stayed 3 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
London trip
Unfortunately we only had one night at the Milestone But all the staff were fantastic very helpful and made us feel very welcome Our room was beautiful and clean We will definitely come back for a longer stay Thank you
Stayed 1 night in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, room comfort
Amazing service, great with our dog! Our second stay and one of our faves. Room 307 not our fave as quite small and the layout means air con blows directly on to bed! Was hot without (in january). Black/green stuff came out of the taps in to
Stayed 1 night in Jan 2020

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