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The Milestone Hotel

Photo gallery for The Milestone Hotel

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Indoor pool
Indoor pool
Indoor pool
Terrace/patio

Overview of The Milestone Hotel

VIP Access

The Milestone Hotel

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
1 Kensington Court, London, England, W8 5DL

Explore the area

  • Popular LocationKensington Palace6 min walk
  • Popular LocationRoyal Albert Hall9 min walk
  • Popular LocationHyde Park11 min walk
  • AirportLondon (LHR-Heathrow)30 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

London

The Milestone Hotel is located in London City Centre, a neighborhood in London, and is near a metro station. Kensington Palace and Thackeray Gallery are cultural highlights, and travelers looking to shop may want to visit Kensington Church Street and Kensington High Street. Looking to enjoy an event or a game? See what's going on at Wembley Stadium or O2 Arena.

What's nearby

  • Kensington Church Street - 3 min walk
  • Thackeray Gallery - 4 min walk
  • Kensington Palace - 6 min walk
  • Royal Albert Hall - 9 min walk
  • Hyde Park - 11 min walk

Getting around

  • Kensington (Olympia) Station - 3 min drive
  • High Street Kensington Station - 6 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • Arcadia Restaurant - 2 min walk
  • Prezzo - 2 min walk
  • Locanda Ottoemezzo - 4 min walk
  • Maggie Jones's - 4 min walk
  • The Greyhound - 5 min walk

About this property

The Milestone Hotel

5-star luxury hotel near Hyde Park
Dry cleaning/laundry services, a fireplace in the lobby, and 2 bars are just a few of the amenities provided at The Milestone Hotel. For some rest and relaxation, visit the sauna, and indulge in a detox wrap, a body scrub, or a body treatment. Be sure to enjoy a meal at Chenestons, the onsite fine-dining restaurant. In addition to a gym and a 24-hour business center, guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • An indoor pool
  • English breakfast (surcharge), valet parking (surcharge), and concierge services
  • Tour/ticket assistance, an elevator, and free newspapers
  • A 24-hour front desk, smoke-free premises, and a banquet hall
  • Guest reviews say great things the bar, breakfast, and helpful staff
Room features
All 62 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and memory foam beds
  • Bathrooms with designer toiletries and deep soaking tubs
  • 32-inch LCD TVs with cable channels and DVD players
  • Wardrobes/closets, coffee/tea makers, and heating

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The Milestone Hotel is listed in the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Languages

Afrikaans, Arabic, Bulgarian, Chinese (Mandarin), Czech, Dutch, English, Estonian, Filipino, French, German, Greek, Hindi, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of We're Good To Go (UK)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 0 per stay), Free wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 61 per night)
  • Valet parking on site (GBP 61 per night)

Food and drink

  • English breakfast available for a fee daily 7 AM–10:30 AM: GBP 39 for adults and GBP 39 for children
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Chenestons
  • Conservatory
  • Stables Bar

Things to do

  • 24-hour pool access
  • Fitness center
  • Indoor pool
  • Private picnics
  • Sauna
  • Spa services

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna

More

  • Couples dining
  • Fireplace in lobby
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable/satellite channels
  • DVD player

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

97% of travelers were happy with check-in
Check-in from 3:00 PM - 2:00 AM
Early check-in subject to availability
Early check-in fee: GBP 100
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: GBP 39 for adults and GBP 39 for children (approximately)
  • Fee for in-room wireless Internet: GBP 0 per stay (rates may vary)
  • Self parking fee: GBP 61 per night
  • Valet parking fee: GBP 61 per night
  • Early check-in fee: GBP 100 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hotel Milestone
Milestone Hotel
Milestone Hotel London
Milestone London
The Milestone Hotel London, England
The Milestone Hotel Hotel
The Milestone Hotel London
The Milestone Hotel Hotel London

Frequently asked questions

Does The Milestone Hotel have a pool?

Yes, this property has an indoor pool. Pool access is available 24 hours a day.

How much does it cost to stay at The Milestone Hotel?

As of Oct 3, 2022, prices found for a 1-night stay for 2 adults at The Milestone Hotel on Oct 19, 2022 start from $423.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Milestone Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking at The Milestone Hotel?

Self parking is available for GBP 61 per night. Valet parking is available for GBP 61 per night.

What time is check-in at The Milestone Hotel?

Check-in is from 3:00 PM - 2:00 AM. Early check-in is available for a fee of GBP 100 (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Milestone Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Milestone Hotel located?

Located in London City Centre, this luxury hotel is steps from Kensington High Street and Kensington Gardens. Kensington Church Street and Thackeray Gallery are also within 5 minutes. High Street Kensington Station is 6 minutes by foot and Gloucester Road Underground Station is 12 minutes.

Can I cancel my reservation for free at The Milestone Hotel and receive a full refund?

Yes, The Milestone Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Milestone Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 262 out of 309 reviews
5 - Excellent 85%
Rating 4 - Good. 38 out of 309 reviews
4 - Good 12%
Rating 3 - Okay. 6 out of 309 reviews
3 - Okay 2%
Rating 2 - Poor. 2 out of 309 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 309 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.9/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

4.7/5

Eco-friendliness

5/5 Excellent

Karen
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property! Very well maintained, clean, and friendly staff.
Stayed 7 nights in Aug 2022

5/5 Excellent

Christine
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing - very friendly and helpful. The hotel room was just beautiful. It was very close to Kensington Palace and the Underground.
Stayed 2 nights in Jul 2022

5/5 Excellent

Andrea
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. All staff members out of their way to make you feel welcome. Terrific restaurant and bar. We could not have asked for a better experience
Stayed 2 nights in Jul 2022

5/5 Excellent

Bartholomew
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. A perfect size - not too small like an intrusive B & B and not too large like an impersonal hotel. The decor is beautiful and the location of Kensington Gardens is excellent. But the main reason to stay there is the service - the staff is superlative in every way. Thank you for a truly wonderful five days!
Stayed 4 nights in Jun 2022

5/5 Excellent

Jennifer
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

5/5 Excellent

Nici
Stayed 1 night in Jun 2022

5/5 Excellent

AMY
Liked: Cleanliness, staff & service, amenities
It was a fantastic experience - I had a one night layover in London, and The Milestone made it magical.
Stayed 1 night in May 2022

5/5 Excellent

Sean
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Amazing hotel. Wonderful staff and lovely location
Stayed 1 night in Apr 2022

4/5 Good

Marja
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

5/5 Excellent

Michelle
Stayed 10 nights in Apr 2022