A Norma Desmond of a hotel
Posted Sep 22, 2015
The location is brilliant, commanding the Piazza Giglio and only 15 minutes easy walk from the station. The first impressions are encouraging with its Belle Epoque charm. Once inside the reception, though, it begins to look dowdy, with heavy furniture and a worn carpet. Our welcome was no more than perfunctory. The lift was just big enough for one passenger and two modest bags and except for arrival and departure we used the stairs, which have a nice shallow tread. Our room had plenty of space, the beds were comfortable and the air-conditioning, though a bit noisy, worked well.
The bathroom, however, left much to be desired - like enough water to have a proper shower or to run a bath in less than 20 minutes. And the extractor fan roared like a small aircraft.
The television set (not that you need one in Lucca) was vintage 1970s, linked by odd cables to somewhere in the wall and produced only classic black and white snowstorm, however many buttons you pressed.
Breakfast was adequate - good croissants, cheap fruit juice, machine coffee - but the furniture is depressing.
This could be a great hotel with some better management and some much needed refurbishment. At the moment it's like a movie star who's seen better days.