Malta Castle Hotels

"Property is located right off the highway, but was a bit difficult to navigate. Limited breakfast options. "

"My experience was atrocious, I came to spend the night, with my partner because I had a very important exam to take. We live 4 hours away.. I was studying all evening when we heard a disturbance at our door and it was a drunk man banging his head into his door(next door to our door) hoping it would open itself.. it was literally 2 in the morning , this persisted until about 4 am. By 3am I dozed off and woke up by 6:42am to my blood sugar dropping.. I am a type one diabetic and I wear a pump that is very visible. I tried to take advantage of the free breakfast that was included with my stay.. I made two small waffles and a cup of coffee. As I tried to correct my blood sugar I went to the counter trying to explain to the front desk what occurred last night and how disturbing the man was last night. The front desk receptionist was dismissive and stated I booked thru a third party and there’s nothing she can do .. no apology, or acknowledgment, then I asked to speak to a manager because there’s no way you can ask me how’s my stay then treat me completely dismissive… she does to the back room and has me wait about 10 minutes , guest are starting to wait to Check out and a line is created…. She comes back after 10 minutes helps the guest then kindly says I called the cops … in disbelief I said I asked for the manager and you’ve called the cops ….. this was beyond a humiliating incident… I went back to my room to wake up my husband and inform him of what’s going on in the mist of hi"

"This is the only place we stay when we visit our daughter's family will be back in September"

"When i arrived I was told the hotel was full. I had booked it through Expedia. They had sent me an email telling me the hotel could not honor my reservation - but alas I don't read email while I am driving!! So I was very disappointed. They offered to send me to a sister hotel in East Greenbush but that is where I had already driven through to get there - and I was heading west that next day not east. I found accommodations myself west of Albany which were fine but I did not have a chance to change my clothes for the event I was attending nearby because of this mix up. I am very disappointed in Expedia. I have always felt confident booking through them."

"The staff was very accommodating and helpful. My room was great. And the cocktails at the bar were delicious!"

"Upon check-in, the personnel at the reception desk were welcoming, friendly, and efficient. After a long drive, their greeting was very appreciated."

"Yes"

"Excellent in all aspects"

"Very easy stay. Clean and helpful staff."