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“The large 3 bedroom apartment worked under our circumstances but there were many problems. Getting access to the building on the day of arrival was tedious and took almost 45 minutes--the access codes did not work, and calling for assistance took many tries. And late in our weeklong stay, we started receiving messages about NOISE complaints which was NOT us! Too many calls and messages about this, very annoying. The apartment was in the basement and the three small windows really didn't help……

“It should be noted this is an apartment complex. There is a front desk but were dismissive when I mentioned the fact my room was not ready. The management company who rents units out for travelers is different from the company who owns and operates the building. When I arrived, the maid had no idea the unit was being rented out that day, so I had to wait 45 minutes beyond the advertised check-in time. As I communicated the issue with the management company via text, I couldn't tell if I was……

“Overall great experience, will book again”

“I booked Firehouse Lofts specifically because the listing advertised a hot tub, which was a major factor in my decision. Unfortunately, my original unit did not have one. Several hours later, I was moved to a different unit that was also supposed to have a hot tub, but that unit did not have one either. Additionally, the second unit did not have the large soaking tub that was available in my original unit. The back-and-forth process of packing, unpacking, and moving between units took up a……