I recently stayed at this hotel and had an extremely disappointing experience. Despite paying the same amount as my friend, I was placed in a tiny room with no chair, table, or phone reception, and the floor was vibrating. When I requested a room change, the staff was rude and condescending, and they laughed at me in Spanish, showing a complete lack of respect.
It was only after my boyfriend spoke to them that they offered an upgrade, but not until the second day of our stay. The upgraded room was located above a restaurant, and the loud music did not stop until 11 pm, making it impossible to rest peacefully.
I was thoroughly disappointed with the service provided by the male front desk staff, who showed no empathy or concern for my comfort during my stay. This hotel is not worth the money, and I would strongly advise anyone looking for a pleasant, quiet stay to look elsewhere.
In summary, my experience at this hotel was unacceptable, and I hope the management takes note of my feedback and takes steps to ensure that their customers receive the quality of service they deserve.
The front desk male staff is only male staff on Monday and Tuesday evening shift.