Portola Hotel & Spa at Monterey Bay

Photo gallery for Portola Hotel & Spa at Monterey Bay

Primary image
Outdoor pool
Terrace/patio
View from room
Room, 1 King Bed (Courtyard) | Premium bedding, pillowtop beds, in-room safe, desk

Overview of Portola Hotel & Spa at Monterey Bay

VIP Access

Portola Hotel & Spa at Monterey Bay

4.0 star property

4.2/5 Very Good

Top rated for cleanliness (4.4/5)

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Two Portola Plaza, Monterey, CA, 93940

Explore the area

  • Popular LocationFisherman's Wharf4 min walk
  • Popular LocationDennis the Menace Park13 min walk
  • Popular LocationCannery Row15 min walk
  • AirportMonterey, CA (MRY-Monterey Peninsula)12 min drive

VIP Access

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Monterey

Located near the beach, Portola Hotel & Spa at Monterey Bay is in Downtown Monterey neighborhood and is connected to the convention center. Perry House and Cooper-Molera Adobe are local landmarks, and some of the area's attractions include Monterey Bay Aquarium and Munras Avenue. Dennis the Menace Park and Maritime Museum are also worth visiting. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and ecotours. Guests love the resort's location for the sightseeing.

What's nearby

  • Monterey State Historic Park - 2 min walk
  • Fisherman's Wharf - 4 min walk
  • Cooper-Molera Adobe - 5 min walk
  • Dennis the Menace Park - 13 min walk
  • Cannery Row - 15 min walk

Getting around

  • Monterey Station - 8 min drive
  • Monterey Peninsula Airport (MRY) - 12 min drive

Restaurants

  • Plumes - 2 min walk
  • Crown & Anchor - 2 min walk
  • Caffe Trieste - 2 min walk
  • Peter B's Brewpub - 3 min walk
  • Montrio Bistro - 3 min walk

About this property

Portola Hotel & Spa at Monterey Bay

4-star resort in the heart of Downtown Monterey, rejuvenated in 2020
Take advantage of a terrace, shopping on site, and dry cleaning/laundry services at Portola Hotel & Spa at Monterey Bay. Treat yourself to a massage or other spa services. Enjoy happy hour and more at the two onsite restaurants. In addition to 2 bars and a gym, guests can connect to in-room WiFi (surcharge).
You'll also enjoy perks such as:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and concierge services
  • Multilingual staff, a front desk safe, and a 24-hour front desk
  • Luggage storage, smoke-free premises, and an elevator
  • Guest reviews say good things about the central location and helpful staff
Room features
All guestrooms at Portola Hotel & Spa at Monterey Bay feature comforts such as premium bedding and air conditioning, in addition to amenities like safes and WiFi. Guests reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Heating and ceiling fans
  • Hypo-allergenic bedding, pillowtop mattresses, and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 42-inch HDTVs with cable channels
  • Wardrobes/closets, refrigerators, and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Hand sanitizer provided
Free PCR COVID-19 testing is available on site
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Secured self parking on site (USD 25.55 per night; includes in/out privileges)
  • Secured valet parking on site (USD 31.36 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking options include a garage

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: USD 8-20 for adults and USD 5-10 for children
  • 2 restaurants
  • 2 bars/lounges

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Fitness center
  • Outdoor pool
  • Shopping
  • Spa services

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Outdoors

  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Handrails in stairways
  • In-room accessibility
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property - December 2020
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

More properties to consider

See similar properties

Policies

Check-in

87% of travelers were happy with check-in
Check-in from 4 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 58.18 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 58.18 per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 58.18 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 8 and USD 20 for adults, USD 5 and USD 10 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 25.55 per night (in/out privileges)
  • Secured valet parking fee: USD 31.36 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 58.18 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Frequently asked questions

Does Portola Hotel & Spa at Monterey Bay have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at Portola Hotel & Spa at Monterey Bay?

As of Sep 26, 2022, prices found for a 1-night stay for 2 adults at Portola Hotel & Spa at Monterey Bay on Oct 23, 2022 start from $249.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Portola Hotel & Spa at Monterey Bay pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 58.18 per night and a fee of USD 58.18 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Portola Hotel & Spa at Monterey Bay?

Self parking is available for USD 25.55 per night. Valet parking is available for USD 31.36 per night.

What time is check-in at Portola Hotel & Spa at Monterey Bay?

Check-in is from 4 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Portola Hotel & Spa at Monterey Bay?

Check-out is at noon. Late check-out is available for a fee (amount may vary).

Where is Portola Hotel & Spa at Monterey Bay located?

Located in Downtown Monterey, this resort is within a 10-minute walk of Monterey Convention Center and Monterey Bay. Monterey Bay Aquarium is 1.4 mi (2.2 km) away. Monterey Station is 26 minutes by foot.

Can I cancel my reservation for free at Portola Hotel & Spa at Monterey Bay and receive a full refund?

Yes, Portola Hotel & Spa at Monterey Bay offers free cancellation on select room rates, because flexibility matters! Please refer to Portola Hotel & Spa at Monterey Bay cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 634 out of 1181 reviews
5 - Excellent 54%
Rating 4 - Good. 286 out of 1181 reviews
4 - Good 24%
Rating 3 - Okay. 145 out of 1181 reviews
3 - Okay 12%
Rating 2 - Poor. 71 out of 1181 reviews
2 - Poor 6%
Rating 1 - Terrible. 45 out of 1181 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

4.3/5

Eco-friendliness

4/5 Good

Katya
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing! Close to all things to do in Monterey!
Stayed 2 nights in Sep 2022

5/5 Excellent

Robyn
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Fisherman’s a wharf, nice lobby. Only one bank of elevators and our room was a VERY long walk through winding corridors!
Stayed 2 nights in Sep 2022

5/5 Excellent

Stephanie
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and convenient location
Stayed 2 nights in Sep 2022

5/5 Excellent

Lizbet
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in and check out process.
Stayed 1 night in Sep 2022

2/5 Poor

Dina
Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The rooms were comfortable and clean. We’ve stayed here before and there was a significant decline in service while the price significantly increased. A few things that were lacking. - Housekeeping is no longer automatic and you must call to request service. - Rooms on the 5th floor are very far from the parking garage. - The hot water in the shower is inconsistent in temperature and pressure. - The checkin/checkout staff were not warm and welcoming. - Cookies are no longer provided at checkin as they use to be. - The toilet paper was thin and extremely rough, definitely not what I’d expect from an expensive hotel. Based on the price we paid, I left feeling disappointed. Unless I get a great deal next time I’m looking, I don’t think I’ll return.
Stayed 3 nights in Sep 2022

5/5 Excellent

Lucia
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very clean.We have stayed there several times and always had a good time.Will return again
Stayed 3 nights in Sep 2022

5/5 Excellent

Malika
Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel! Thank you so much for my comfortable staying! Wish you all the best!
Stayed 1 night in Sep 2022

5/5 Excellent

Anita
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience! Cleanliness, superb! Services, phenomenal, didn't have to wait for anything to be done! Lovely, just lovely! Definitely made my mother and daughter weekend out the best! 🙏
Stayed 1 night in Sep 2022

3/5 Okay

ronald
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms r nice , clean , BUT … can u update the ac units - they r way toooo loud .. I expect more for a 700buck a nite room
Stayed 2 nights in Sep 2022

4/5 Good

laura
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities