Montezuma Castle Hotels

"Parking was easy, check in was easy. The wood was uncovered and damp so it took a long time to get the fire hot for the hot tub. "

"The location is amazing but the lousy check-in had me thinking, “These people aren’t even going to try, why would they, with the lake right there?” Happily, the early-morning staff made up for the “prime-time” front desk (check-out wasn’t great, either). Breakfast in the restaurant was delicious, reasonably priced, and the waitress was pleasant and attentive. I’ll likely be back, because I plan to attend more shows at The Smith, and it’s an easy walk (again, location!). I’ll just brace myself for the rudeness and high-voltage disingenuousness of those at the front desk during check-in and check-out. P.S. Please don’t suggest that online check-in would have solved this. That’s just a way to collect data. It wouldn’t have gotten me my room key without the front-desk staff acknowledging my presence, which didn’t happen while they were on the phone taking a reservation for someone possibly arriving some months in the future. "

"Our room was clean and the very kind woman at the front that checked us in is as always very friendly. "

"Great stay except our room did not look to be very clean. Found hair in the bed and toilet was dirty "

"We had trouble with the heat fan in our room. They did come to check it out, but could not fix it during our stay."

"Yes"

"Beds were comfortable"

"We attempted to use the pool but there were several unattended children being unruly."

"I’ve stayed here multiple times and have never had an issue. "