1/5 Terrible
Verified traveler
Traveled with family
9 Jun 2021
Disliked: Cleanliness, staff & service, amenities
First off when I arrived the front desk manager was not friendly at all. She seemed as if she was tried of dealing with check in.
I get the my room that I paid $500 a night for a ocean view room. I was put on the second floor right over the pool so of course hardly a view. Super pissed because supposedly there were no other rooms. Lies
Next I start checking out room and it carpet. Why carpet but even if you do have it in room why is it on the balcony. So you know what that means I could not go sit outside in the $10 very cheap plastic chairs because it smelled like urine and mildew. I was soooooo pissed off. So I paid for the view to enjoy and could not at all.
Next morning I get up thinking I’m going to grab me a coffee or light snack and no this hotel does not offer free anything. Like really now a days what hotel does not have anything in the am. I was soooooo pissed all over again.
Lastly my daughter ran into a girl issues and no one at the front desk could help us out until we went to store. Why does the hotel not have anything in hotel or some in that expensive store you make us buy breakfast at if we want something
Overall I rated a one and very disappointed
Stayed 3 nights in Jun 2021