4/10 Poor
Kayla H.
Jul 9, 2022
Liked: Location
Disliked: Cleanliness, check-in, communication
Big Fish Rentals is awful
The towels in my room smelled like smoke when I asked for more the dropped some off in a trash bag that smells even more like some and when I got to the room and notified them of this I was told I should have said something earlier really like I could have know while I was out that they brought more smoke smelling towels.. The hotel stuff was very friendly I would recommend booking thru them instead of Big Fish Rentals that way they are able to take care of you their self otherwise their hands are tied.. Also I he messaged to let them know I would be in 2 hours before check in time if room was available we would like to check in so they gave me a code to my door we took our stuff in room and went out to Walmart getting back around normal check in time and they had changed the code to my room so here I was trying to figure out new code.. To my failure I didn’t check room very well when we arrived but I had to go buy cleaning supplies and couldn’t go without socks in the room that we had to trash when we left.. I didn’t bother contacting Big Fish due yo their 1 hour policy if room isn’t to your liking.. But just booked with someone else or the hotel directly
Kayla H.
Stayed 4 nights in Jul 2022