- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. All we had to do was park the car in their designated hotel parking and the valet took our car to the hotel parking directly across the street. The front desk were also very prompt on getting us checked in and we were early. The bellhop helped us with our luggage to our room. He was very professional and and polite. The room was nice at first glance. The floors were a little sticky, but clean overall. And our shutters had a knob missing. We did have fresh waters and fresh soaps and towels though which are nice. There are only one or two things I have to day was negative about our stay though. When we left for our tour and came back that night we had a bag of sanitary wipes that went missing off of our writing desk. We mentioned it or the front desk and they made note of it. But that's all they did. They should of at least offered to pay for our wipes that was thrown away. It wasn't even on the floor. They were on our writing desk neatly and wasn't even a mess. So be careful to put things away so they won't be taken up by house keeping. Also, my husband and I got a robe but, only one pair of slippers. We mentioned it to the front desk too. They said they would have to go to the main hotel to get them and that they had l a shortage which is okay, but I did pay a lot to stay at this hotel and on the description said it would have robes and slippers. Even though there was one pair. I wanted to feel that I got my moneys worth. Overall we would come back.