Ratings based on 2,599 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Crosby, England
excellent staff, location and facilitiesPosted Nov 27, 2015
All round, excellent service from the Pearl. It was a really pleasant experience in a great location.
by A verified traveler
Close to Times SquarePosted Nov 25, 2015
Pros: Friendly staff
Cons: Plastic plates?
Booked this hotel as it had great reviews. The reviews were better than the hotel! The hotel was quite nice - they had a complimentary breakfast and cheese and wine hour every day - this was great if you like plastic plates and paper cups! Rooms were clean and staff were very good. Were allocated a room on the third floor next to the lift on arrival- very noisy so asked to move. Room on fourteenth floor was quieter thankfully. Very small bathrooms. This was a second trip to New York and we had been advised to stay around Times Square for the buzz. Didn't really like the location would rather have stayed a little further uptown.
for Everyoneby A verified traveler from Lancashire UK
Perfect PearlPosted Nov 24, 2015
Pros: Location,atmosphere and service are all very good.
Cons: Cannot fault them.
Location: 5 to 10 minute walk to Times Square,Theatre's and Shopping.
Wonderful,helpful and friendly staff.Hotel in a good location for Times Square,Theatre district,and shopping.Our room was large,very clean with lovely firm comfortable beds.Breakfast was more than adequate,cereals,fruit,yoghurts,various rolls,cakes,eggs and more.Every afternoon at 4pm there was a complimentary glass of wine,cheese and biscuits and grapes served which was a nice welcome back after a long day out.Tea and coffee are available 24hrs.We could not ask for a better hotel and excellent value for money.
for Everyoneby A verified traveler from Chelmsford, MA
Beautiful HotelPosted Nov 24, 2015
Awesome stay -- perfect location, beautiful hotel!!! Would love to stay here again!
for Everyoneby A verified traveler from Bath UK
Excellent hotel - you won't be disappointedPosted Nov 23, 2015
Very helpful and friendly staff. Travelled with our 7 week old baby and they couldn't be more accommodating. Lovely spacious and comfortable room for New York, bed was divine!
for Everyoneby A verified traveler from New York
At The Heart of The ActionPosted Nov 23, 2015
Pros: We really liked The Pearl Hotel. Its location was perfect for us. The continental breakfast was very good. The staff were very welcoming & helpful
Cons: The only thing I would fault the hotel on is we both found the rooms to be quite dark, but nothing that a couple of stronger light bulbs would fix
Location: The location was perfect for sightseeing, eating out, shopping, walking,theatres & so much more, it was the right place for us
We had a wonderful stay in New York, we thought The Pearl was in the perfect location for visiting all of the places we wanted to visit. we had lovely walks to & around Central Park. We also walked the the Hudson River & board a sightseeing river boat which was wonderful to see New York from the water & also go under the Brooklyn Bridge & around The Statue of Liberty for a small amount of money it was a trip worth going on. On a more poignant note we went on the subway to Ground Zero, we thought the memoriam to all the people that lost their lives on that dreadful day was very touching & beautifully done, Times Square, Shopping, Theatres, Eating out places were all just a stones through away from the Pearl, therefore we didn't have to waste time travelling too much.
for Everyoneby A verified traveler from Perth, Australia
Typical downtown NY hotelPosted Nov 23, 2015
Pros: Location and reasonable sized room
Cons: almost seemed a little tired for what looks like a recently renovated hotel.
Location: just off times square so no need to say any more
The hotel is fine but I wouldn't rate it the average of 4.7 that it gets on Expedia. The bed was hard but OK but doesn't rate compared to some of the chain beds that you get. I would stay there again for the right price and it is well located downtown.
for Everyoneby A verified traveler from Surrey , UK
Great Hotel in fantastic position for easy accessPosted Nov 22, 2015
Staff were excellent....very helpful with any issues we had with the shuttle service, or with travel advice to downtown. Would definitely recommend to anyone. Would have scored maximum points if only they would serve cooked bacon in the mornings!!! . Great place to stay ....a real Pearl !!
for Everyoneby A verified traveler from Surrey UK
Excellent hotelPosted Nov 22, 2015
I selected this hotel based on the location and it couldn't have been better. The staff went over and above at every opportunity and we were given a complimentary upgrade on arrival. Perfect base for an action packed weekend.
for Couplesby A verified traveler
Posted Nov 19, 2015
Pros: Central location, close to Times Square.
Excellent hotel for city break. Cannot fault it. Fantastic value for money.