1/5 Terrible
Verified traveler
Traveled with partner
27 May 2021
Disliked: Staff & service
Tried to go to sleep at midnight the first night. It was very noisy out in the parking lot before that. But, the noise didn't lessen, and at 2:40 am and no sleep I decided we would leave and go to a better hotel. We tried to get our money back for the next night that we were supposed to stay there, but the lady at the desk had no idea how to handle that. She told me to call the hotel later. I called later and they said to call Expedia as we booked the room and paid Expedia in advance. I called Expedia many times over the last week, and the recording kept saying there was a 4 hour wait to speak to someone. When they finally did call me back it was 12:17 am, and since there are no people blasting music in their cars outside my home, I was sleeping. The last time I called Expedia, they called me back in 3 hours, had me on hold for 10 or 15 minutes and said they weren't giving us our $94 back for night we didn't stay there. We went to Holiday Inn Express on International Dr in Orlando at 4am and paid $303 to have a room for the last few hours of that day and staying there Saturday night. Excellent room. Quiet. No worries about our stuff being safe in our room when we weren't there, and a very good breakfast both mornings despite it being a bagged breakfast because of covid. We will never stay at a Quality Inn, nor use Expedia to book a hotel ever again. Do yourselves a favor and stay at higher quality hotels than "Quality" Inn and Suites.
Stayed 2 nights in May 2021