Pala Vacations from $366

I had a smoke detector die in my room and start beeping around 8 at night. I called the front desk, they said maintenance was gone and they didn't know what to do. They first told me to take the battery out. I refused as I was not physically able to climb on the chair and reach the detector. Furthermore, it seems like a poor idea to instruct your guests to remove the batteries from safety equipment. I called again and pressed for an answer. They said there would be someone coming at 11 pm who could assist me and that they would call. By 11 :15 no one called so I rang the front desk again and they new staff had no idea what I was talking about but thankfully came to resolve the issue after about 20 minutes. No one offered to comp anything to address the issue. The first person I talked to was rude and unconcerned. The room itself was dirty, and paying the 500 dollars a night that I did, did not meet the standard I would expect. The front desk was often unmanned, the rooms were outdated, and plain the shuttle service offered by the hotel was not described to me at check in and they attempted to charge me for parking 3 separate times despite me having no car and writing as much on their check in forms. I stayed 2 nights and would consider it a disappointing experience at a quarter of the price. Shout out to the evening shift guy who came to help me. Everyone else, ranged from rude to indifferent. Indifference is inoffensive at 100 a night not 500.

Sharing my experience with Sophia hotel. My husband and I stayed for a few days — When we arrived, the hotel had a cigarette smell in the lobby. Once we got to the room, it was so tiny and very stuffy. We immediately noticed it wasn’t the right room however, we didn’t mention anything to the staff members because we didn’t want to make too big of a deal. We got the AC running, and there was a rotten/dairy smell coming from the vent. We again did not want to make a big deal, we were there for only a few nights, so just wanted to suck it up. That night it was so difficult to sleep, the AC stops running when there’s no motion in the room and the windows do not open for any air to circulate. The next day, once we got back to the room. The smell from the AC was worse than the day before. We decided to reach out to the front desk and got our room changed. The staff was kind enough to do that change for us. I do want to note, for the price that we are paying to stay at the hotel, I was expecting the Customer Service to be higher. The second room was much better and the AC no longer had that smell. The AC is pretty loud and there are random buzzing noises during the night. In the second room the sheet on top of the blanket had two blood stains - We just threw it off. I recommend to avoid staying on floor seven :) Cheers and enjoy your stay my friends!