Pelion Castle Hotels

"Horrible, horrible, horrible customer service. Me and my wife decided to stay here for her birthday weekend. When we checked into our room we immediately noticed stains on the sheets. So we went back to the front desk receptionist (he said his name was cash), cash got us a key to another room and to our surprise the other room had the exact same issue. We were beyond frustrated at this point and cash was no help to our frustration. He was rude, nasty, unprofessional and completely nonchalant about the whole situation! As I said earlier we decided to stay here for my wife’s birthday weekend, instead of him understanding he decides to argue back and forth with us. We just wanted a refund and to receive a little compassion. I will never stay with any other country inn and will not recommend them to any friends or family. I wish I could give zero stars! Terrible service!!!"

"Overall was not bad but ceiling in my room had stains of old leak and bathroom door needed to be replaced, good location easy access. "

"I SHOULD HAVE KNOWN WHEN I SAW THE COMPLIMENTARY EAR PLUGS AND THEN THE NOISE MACHINE WHEN I WENT IN THE ROOM THAT SOMETHING WAS AMISS. AND, WHEN THE FRONT DESK SAID THAT "SOME PEOPLE ARE LIGHT SLEEPERS, SO WE OFFER THESE AMENITIES," I SUPPOSE I SHOULD HAVE RUN. BUT THE PLOT OF THE STORY IS THAT A TRAIN THAT SOUNDS LIKE IT IS RIGHT OUTSIDE OF THE WINDOW BLARES ITS WHISTLE FOR 1 MINUTE EVERY 15 MINUTES AFTER 11 AT NIGHT UNTIL ABOUT 2-ISH. THE FRONT DESK GUY TOLD ME THAT IT DOESN'T HAPPEN EVEY NIGHT, BUT IF IT HAPPENS WHEN YOU ARE THERE, IT IS A BUMMER. DON'T BOOK THROUGH A 3RD PARTY SITE BC THEN YOU CANNOT HAGGLE FOR ANY MONEY BACK. "

"Good for a weekend trip "

"Loved this new hotel and the adjoining restaurant. Great area to walk around and enjoy the city. Hotel was really cool and staff were friendly and welcoming! "

"The hotel was old and dirty. Our room was dirty with mold stains in the bathroom. Do not rec. would not stay here again "

"NIce place. Great breakfast"

"Not only did it smell strongly of mould but it also had roaches and other bugs. Floors disgusting, bedding was unwashed, shower curtain smelled like mildew and the shower floor was stained brown, the fridge was not cold. The last straw was the fact that when you leave the room, the door does not lock correctly. You need to shake it rigorously several times for it to lock (this is alarming as this place is not safe. I literally watched a drug deal take place in the hallway) and when you come back, the door does not unlock unless a staff member does it manually. This is very frustrating as the front desk person is very slow and takes forever to get to your room. after not being able to get into my room after walking from end of the hotel to the other to try the new key over and over I finally asked for a different room. The new bed literally had dirt and sand in it as well as prints from where someone clearly had slept. It smelled gross in there. I called the next day asking for the manager so I can get a refund and the person on the phone asked that I call back in 20 minutes because she was on the phone. Because it was nearly 5pm, I asked what time she was leaving and he said 30m. I called back 15 minutes later to find out she “just left”. Unprofessional and a waste of my time. Note: I could not call earlier as I was working since 6am, before the manager arrived. It’s very clear that this place facilitates drug deals and poor hygiene. this place needs to be shut down ASAP. "

"There was multiple car break ins between this property and an adjoining hotel property. "