Our room was clean and spacious. The staff were generally quite friendly and helpful.
However, we had a serious issue at check-in. I called the night before checking in to confirm that there would be 2 pack-n-plays (portable cribs) available for my two children, after calling to request them the week before. Samantha, the manager on duty, told me there would only be one pack-n-play available due to limited supply, but that she would set it aside for us for the next day. So we brought one pack-n-play with us; having to check this on the plane was not ideal, but fine, I can understand. What I didn't understand was the fact that when we checked in, we were told there were NO pack-n-plays available for us, despite being told one would be set aside less than 12 hours prior.
To his credit, Sam, the manager on duty made an effort to find another pack-n-play. When that failed, he offered us a discount on our first night and some meal vouchers, which I appreciated. However, he also said that he would find us a pack-n-play for the next night. That never happened. I called down to the front desk to speak with him, but he never returned my call. I never heard anything further about this issue for the rest of my stay. I was very disappointed in how this issue was handled overall, and I do not expect I will want to stay at this hotel again in the future.
