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"Amazing place"

"Clean property nice stay for kids and family"

"My review pertains to an injury I sustained on the property & how it was handled by the desk clerk (Jessica) & property manager (Sally). After breakfast my husband & I used the hotel restrooms located outside the room where the breakfast was served. As I entered the stall, the door slowly closed behind me & my forearm made contact with the metal door latch, which was defective, with very sharp edges. As a result, a large piece of my skin was scraped completely back, leaving an open bleeding wound. We went to the office & asked Jessica if they had a first aid kit available & she told us that it was locked inside the manager's (Sally's) office. She offered me a white washcloth, which I declined because I didn't know how clean it was. She did not offer to get me help. She contacted their maintenance man, & I showed him the door latch defect. We returned later in the evening & it had not been fixed. This was on Sat., 4/18/26, & Med Check in Gatlinburg was closed. We purchased First Aid supplies at the grocery store. Jessica lied to the general manager, Sally, & said she offered me a bandaid & to call for help. She did neither of these things. Sally was incredibly defensive, made excuses, & questioned the validity of my First Aid expenses when I asked for reimbursement. Note that I didn't ask for the room charge to be comped, and was shocked that it was never offered. It was a terrible experience & I will never return to this hotel again. This is not how you treat your guests."

"Room very dirty. Cloth chair full of chips and chocolate. Carpet dirty in halls. "

"Very clean"

"Awesome spot!"

"The hotel is wonderful, we love staying there. The only problem this week was the hot breakfast was cold every morning. I complained but it didn't help much."

"This place is BEAUTIFUL. No doubt about that- but the pictures in the listing deceive you. Obviously we’re taken when brand new. The air filter looks as if it had never been replaced. The vents in this place are disgusting. Dishes that had clearly been used were placed back into cabinets, bugs galore, spider webs, unmapped/unswept floors. I could go on unfortunately. I took lots of pics to document. You could tell that the place has been neglected as far as cleanliness goes which was such a bummer. They did offer to come clean but I was not moving around our plans to sit and wait/ pack up our stuff to have strangers come in while we were there to do a job that should have been done already. Despite my husband’s request to leave immediately, I decided to stay. The first night we go to bed and lo and behold a freaking bug crawled over my leg in the middle of the night… I turned the light on and saw that it was a COCKROACH. The next morning we woke to ants all in the shower and sink. The pool was murky and had stuff floating all around it. The door lock does not engage to the pool area so beware for children, as this is a major safety hazard. We ended up leaving early and let the staff know multiple times about the situations that kept occurring. They did respond with giving a cleaning fee reimbursement since we had to do a lot ourselves being that our two year old was into everything of course. They did not reimburse us for our missed out night. Not using this company again."

"My husband i and son loved it"